Caregiver Team Manager
1 month ago
At Visiting Angels Of Va, we are seeking a highly skilled and experienced Staffing and Customer Care Manager to join our team. This is a unique opportunity to work in a dynamic and growing home care agency, where you will play a critical role in matching caregivers with clients and ensuring exceptional customer service.
Key Responsibilities:- Recruit, retain, and manage a team of caregivers to provide high-quality care to our clients.
- Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases, ensuring consistency and timely data entry.
- Maintain accurate records of client and caregiver information, including scheduling, payroll, and billing.
- Communicate effectively with clients, caregivers, and staff to ensure seamless service delivery.
- Monitor telephony logs, making corrections to ensure accurate processing of payroll and billing.
- Provide regular updates to the direct supervisor on open shifts and caregiver supply and demand.
- Communicate and reinforce Visiting Angels' policies and procedures to ensure compliance.
- Perform general office duties, including word processing, filing, reception, and telephone services.
- Participate in 90-day, annual evaluations, and performance improvement plans for the caregiver team.
- Maintain confidentiality of all information pertaining to employees, clients, and client families.
- Demonstrate dependability, reliability, and professionalism in all interactions.
- Associate's degree and two years of experience in an office setting, preferably in private duty home care.
- Proficiency in Google, Microsoft Office, and scheduling systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Strong commitment to client service excellence and generating goodwill for the agency.
- 401K
- Healthcare stipend
- AFLAC
- PTO
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