Caregiver Team Manager

1 month ago


Charlottesville, Virginia, United States Visiting Angels Of Va Full time
Job Title: Staffing and Customer Care Manager

At Visiting Angels Of Va, we are seeking a highly skilled and experienced Staffing and Customer Care Manager to join our team. This is a unique opportunity to work in a dynamic and growing home care agency, where you will play a critical role in matching caregivers with clients and ensuring exceptional customer service.

Key Responsibilities:
  • Recruit, retain, and manage a team of caregivers to provide high-quality care to our clients.
  • Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases, ensuring consistency and timely data entry.
  • Maintain accurate records of client and caregiver information, including scheduling, payroll, and billing.
  • Communicate effectively with clients, caregivers, and staff to ensure seamless service delivery.
  • Monitor telephony logs, making corrections to ensure accurate processing of payroll and billing.
  • Provide regular updates to the direct supervisor on open shifts and caregiver supply and demand.
  • Communicate and reinforce Visiting Angels' policies and procedures to ensure compliance.
  • Perform general office duties, including word processing, filing, reception, and telephone services.
  • Participate in 90-day, annual evaluations, and performance improvement plans for the caregiver team.
  • Maintain confidentiality of all information pertaining to employees, clients, and client families.
  • Demonstrate dependability, reliability, and professionalism in all interactions.
Requirements:
  • Associate's degree and two years of experience in an office setting, preferably in private duty home care.
  • Proficiency in Google, Microsoft Office, and scheduling systems.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong commitment to client service excellence and generating goodwill for the agency.
Benefits:
  • 401K
  • Healthcare stipend
  • AFLAC
  • PTO

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