Restoration Operations Manager

2 weeks ago


North Salt Lake, Utah, United States SERVPRO of Bountiful Full time
Job Overview

Company: SERVPRO of Bountiful

Position: Restoration Supervisor

Are you passionate about assisting individuals during challenging times? If so, this role as a Restoration Supervisor at SERVPRO of Bountiful could be the perfect fit for you. In this capacity, you will collaborate with a dedicated team committed to delivering exceptional service, integrity, and mutual respect.

The Restoration Supervisor is responsible for overseeing, coordinating, and executing work activities on restoration projects to meet service demands and ensure a positive client experience. As the primary representative of the SERVPRO brand, you will exemplify the company’s commitment to being Here to Help.

In this role, you will have the opportunity to make a significant impact every day, working towards the mission of restoring fire and water damage to its original state.

Key Responsibilities
  • Enhance customer satisfaction by managing the client experience and monitoring feedback through online reviews.
  • Clearly communicate expectations to restoration technicians and oversee their performance.
  • Organize and execute production processes as planned while ensuring quality standards are met; this is a physically demanding role.
  • Identify potential safety risks, communicate effectively, and implement control measures to protect both occupants and workers. Adhere to safety protocols and risk management guidelines consistently.
  • Maintain a comprehensive and accurate job file to document the services rendered.
  • Oversee labor and material usage on assigned projects, ensuring proper management of equipment and resources.
Position Requirements
  • Strong written and verbal communication skills, along with basic math and computer proficiency.
  • Preferred experience in cleaning and restoration.
  • High school diploma or GED.
  • Preferred IICRC certifications.
  • Valid driver's license.
  • Physical ability to lift at least 50 pounds regularly, and up to 100 pounds with assistance.
  • Capability to climb ladders, work at heights, and navigate confined spaces.
  • Ability to stand, walk, or sit for extended periods.
  • Capacity to repetitively push, pull, lift, and carry items.
  • Willingness to work with cleaning agents and chemicals.
  • Availability for local and out-of-state travel as needed.
  • Ability to successfully pass a background check in accordance with applicable laws.
Compensation

Starting pay is $(16)/hour based on experience, with opportunities for overtime, bonuses, and merit-based increases.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.



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