Onsite Technical Lead
6 days ago
We are seeking a highly experienced Onsite Technical Lead to join our team at HCL Technologies Ltd. as an IT Support Specialist.
Job SummaryThe ideal candidate will have a minimum of 4-7 years of technical experience in providing quality services to end users, managing teams, and ensuring security compliance.
Key Responsibilities- Team Management: Manage a team of 25-30 technicians across locations, ensuring smooth day-to-day operations.
- SLA Reporting: Manage the reporting of Service Level Agreements (SLAs) and adhere to contractual obligations.
- Shift Planning: Manage shift planning, including on-call roster, to ensure adequate coverage.
- Resource Productivity: Ensure optimal resource productivity and efficiency.
- Training and Development: Enable the team with training and development programs.
- Security Compliance: Ensure strict security compliance across all locations.
- Inventory Management: Ensure sufficient inventory levels are maintained across locations.
- Ticket Resolution: Resolve service requests and incidents before agreed-upon service levels.
- Project Work: Plan and execute any move requests or project work.
- Technical Assistance: Provide onsite technical assistance to end users, visiting their desk location as needed.
- Root Cause Analysis: Conduct root cause analysis for given issues during on-call escalations.
- Experience: Minimum 4-7 years of technical experience in providing quality services to end users.
- Skills: Excellent communication, leadership, and problem-solving skills.
- Qualifications: Bachelor's degree in Computer Science or related field.
Competitive salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience.
Opportunities for professional growth and development.
Beneficial health insurance package.
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