Customer Service Associate
6 days ago
About Destination Pet
At Destination Pet, we are a united team working together to elevate the love and lives of pet families. Our mission is to create a connected care network of trustworthy partners who bring creative innovation every day.
We are revolutionizing the pet industry by providing exceptional customer service and ensuring the well-being of our clients' pets.
Job Summary
The Customer Service Representative oversees all customer inquiries and assists clients with their needs, ensuring customer satisfaction and assessing client needs. This role involves selling services and products, touring prospective clients, and providing information according to established procedures.
Responsibilities:
- Sell services and products to prospective customers
- Tour prospective clients through the facility
- Answer phone calls, receive, and provide information according to established procedures
- Welcome clients and pet guests and ensure pet guests have up-to-date vaccination records
- Manage cash, including accepting cash, checks, and credit card payments for services and end-of-day cash drawer balance
- Explain company and facility policies to customers in a positive manner
- Respond to customer complaints professionally and resolve problems satisfactorily
- Escort pet guests to/from their enclosures and provide water as needed
- Operate the Point-of-Sale system
- Maintain the appearance and cleanliness of the lobby and other public areas
- Complete required training and attend sessions as needed/assigned
- Treat customers, guests, visitors, and coworkers with professionalism and courtesy
- Assist other associates as needed
Compensation
The estimated salary for this role is $12.50 per hour, based on location and experience. This rate may vary depending on individual circumstances.
About Us
Destination Pet LLC is an equal opportunity employer that affords employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law.
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