Automotive Service Consultant
4 weeks ago
Service Advisor Role Summary
Sun Auto Tire & Service is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for selling and promoting all products and services offered by our company while following our store standards and expectations.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our company's standardized customer service techniques.
- Listen to and thoroughly document customers' concerns, inspect the vehicle, and refer to the service history to accurately identify and verify customers' service needs.
- Recommend services according to your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer, so they can make an informed decision.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide them with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
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