Member Engagement Specialist

3 days ago


Aston Mills, United States Sun East Federal Credit Union Full time
Job Description
We are seeking a skilled Member Engagement Specialist to join our Member Relationship Department. In this role, you will be responsible for fostering strong relationships with members to increase loyalty and drive business growth. As a Member Engagement Specialist, you will be the primary point of contact for member inquiries and referrals, providing timely and effective solutions to meet their needs. You will also work closely with our sales team to develop and implement strategies to attract and retain members.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse groups of people. You should be comfortable working in a fast-paced environment and be able to multitask effectively. A proven track record of success in a sales or customer-facing role is essential. If you are passionate about delivering exceptional member experiences and driving business growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Foster strong relationships with members to increase loyalty and drive business growth.
  • Provide timely and effective solutions to meet member needs, including new account openings and loan applications.
  • Work closely with the sales team to develop and implement strategies to attract and retain members.
  • Ensure all member interactions are handled professionally and efficiently.
  • Meet or exceed monthly sales targets for new accounts and loan volume.


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