Servers Assistant

3 weeks ago

Springfield, Illinois, United States Bethesda Group, LLC Full time
Job Title: Servers

We are seeking a skilled and compassionate Servers to join our team at Bethesda Group, LLC. As a Servers, you will play a vital role in providing exceptional dining experiences for our residents and their families.

Job Summary:

The Servers will be responsible for overseeing meal service to residents, families, and guests, ensuring top-notch customer service from designated community staff. This includes maintaining quality plate presentation, prompt service, and cleanliness in the meal service areas throughout shifts.

Key Responsibilities:
  • Ensure adequate daily coverage provided by the Health Services staff and other assigned staff for meal service, per shift, by communicating with the Culinary Services Director, Health Services Director, and Executive Director or other assigned community leadership.
  • Assist Culinary Services Director with training that encourages team performance within the Health Services Department, instructs them on technical issues and policies and procedures relating to food service.
  • Attend staff meetings as required by Culinary Services Director and/or Executive Director.
  • Ensure resident, family, and guest feedback is directed to the community leadership.
  • Ensure that all server pre-service and post-service work is successfully completed. This will be accomplished by providing delegation to assigned Health Service staff.
  • Assign sections and tables to Health Services staff, to ensure all residents and guests are served in a timely manner.
  • Oversee the cleaning and preparation of the dining room and tables, ensuring they are set in restaurant-style dining appearance, including the resetting of all chairs.
  • Resets table, linens, and ensures condiments are filled and available.
  • Ensures drink station and/or salad bar are set according to department policies and procedures.
  • Takes orders for meals and ensures Health Services staff take orders from residents using excellent customer service skills.
  • Ensures drinks are filled according to residents/guests' requests and are kept filled as needed.
  • Serves and oversees the service of residents and guests to ensure their choices are met.
  • Manages all guest reservations, if necessary, makes sure the Private Dining Room is cleaned and set for reservations.
  • Ensures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.
  • Ensures all room trays are set up and delivered as needed.
  • Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights.
  • Maintains a professional appearance by wearing clean, required uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
  • Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
  • Performs other duties as assigned.
Requirements:
  • High school diploma or equivalent.
  • Position requires experience with food production and service, sanitation, and safety. Previous supervisory experience is a plus.
  • Ability to work independently and as a team to prioritize workload for Health Service staff as emergencies arise.
  • Ability to work in stressful situations with residents, families, visitors, and other staff.
  • Excellent organizational, motivational, and leadership skills, in order to ensure interdepartmental successful working relationships.
  • Ability to manage stress in a constructive manner seeking assistance of Culinary Services Director, Health Services Director, and/or Executive Director as needed.
  • Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities' mission statement.
Working Environment/Physical Requirements:

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Must be able to lift residents, with assistance, over 100 pounds.

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