Restaurant Operations Manager

2 weeks ago

Roseville, California, United States Fogo de Chão Full time
Restaurant Assistant Manager

At Fogo de Chão, we strive to deliver an exceptional dining experience that showcases the art of Churrasco. Our mission is to ignite passion and joy in our team, guests, and communities. We believe that better futures start when we bring our best to the table every day, feeding a purposeful future for our team members. We offer fulfilling job opportunities, making space around the table for everyone to feel welcome. At Fogo, we provide a career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility, and Deixa Comigo (we've got you) are more than just words, they're how we do things every day.

Key Responsibilities
  • Advise and supervise restaurant team members to ensure seamless service.
  • Attract, develop, and retain top restaurant talent.
  • Utilize GuestBridge/OpenTable to manage guest reservations and wait times, ensuring a smooth dining experience.
  • Ensure all employees have completed and hold unexpired food handler certifications, maintaining a safe and healthy environment.
  • Promote a Culture of Recognition (OZ Principle) to foster a positive and inclusive team culture.
  • Ensure guest satisfaction and resolve concerns in a timely and professional manner.
  • Responsible for inventory, forecasting, and setting targets to drive business growth.
  • Promote EcoSure program management and action plan to reduce our environmental footprint.
  • Ensure safety policies and procedures are communicated and adhered to, maintaining a safe working environment.
  • Ensure guest and team member safety, prioritizing well-being and security.
Competencies
  • Decisive Judgment - Make informed decisions in a timely and confident manner.
  • Adapting to Change - Adapt to changing situations and restructure tasks and priorities as needed.
  • Planning & Organizing - Effectively organize and plan work according to organizational needs.
  • Driving for Results - Challenge and push the organization and yourself to excel and achieve.
  • Guest Service - Recognize and understand guest needs, delivering exceptional service.
  • Managing Others - Direct and lead others to accomplish organizational goals and objectives.
  • Coaching & Developing Team Members - Advise, assist, mentor, and provide feedback to others.
  • Resilience - Promote and maintain high standards of quality of work in the restaurant.
  • Teamwork & Collaboration - Effectively work and collaborate toward a common goal.
  • Policies, Processes & Procedures - Follow organizational plans and guidelines.
  • Functional Acumen - Possess the skills, knowledge, and abilities necessary for the job.
Requirements
  • 5 years of restaurant operations experience, with 3 years of Churrasco and Churrascaria cuisine knowledge preferred.
  • High School Diploma or equivalent required, Bachelor's degree in hotel/restaurant management desirable.
  • Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
  • Occasional travel required.
Computer Skills
  • Proficient in Microsoft Office.
  • Aloha Point of Sale, Hotschedules, Workday, GuestBridge, and MenuLink preferred.

The employee must frequently lift and/or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high-stress situations. Medical, Dental, and Vision insurance are available for full-time Team Members on the first of the month following their start date. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance. Fogo de Chão is an Equal Opportunity & E Verify Employer. This position has a pay range that starts at $60,000.00 and goes up to $80,000.00, with your rate dependent upon your relevant work experience.

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