Bike Tour Guide

We are seeking a highly skilled and experienced Bike Tour Guide to join our Destination Services team. As a Bike Tour Guide, you will be responsible for planning, organizing, and delivering an extensive bike program for our passengers.

Key Responsibilities:

• Take ownership of the bike program within the Destination Services team by providing and promoting a mountain bike program that caters to all customers and incorporates a wide variety of guided rides.
• Create and continuously develop new exciting guided routes to lead, and compile a selection of route cards to assist in the creation of online sales content.
• Present a professional appearance and attitude at all times, and maintain an excellent standard of customer service, anticipating and exceeding customer needs.
• Set up, pack up, and actively provide assistance to all customers using the bikes each day to ensure they have a truly memorable experience with us.
• Deliver safety briefings and welcome speeches to guests, leading and coordinating the bike tour.
• Support other activities within the Destination Services and the wider ship team to provide a seamless, one-team service.
• Carry out all maintenance required to keep the bike fleet fully operational throughout the season. Take personal responsibility for the maintenance, repair, and security of all Marella Cruises equipment.
• Ensure bike supplies are well stocked and place orders as and when required and in line with operational guidance.
• Ensure that instruction and health and safety are to the highest standard and take ownership of appropriate risk assessments.

We are looking for a candidate with a customer-centric approach, creating positive consumer experiences. You should have the ability to design and lead fun, safe, varied, and informative bike rides. Knowledge of mountain bike maintenance and repair, as well as emergency first aid procedures, is essential. A valid first aid certificate for the duration of the contract is required.

You should be able to thrive within a team environment, build effective relationships, and support the Destination Services team where required. A resilient and flexible approach, with the ability to respond to customer and company needs, is also essential.

We offer a competitive salary, training, travel expenses, and uniform. Accommodation and food are also included. The contract start date is July 2024 onwards, and the contract is via Crews' People International, our contracting partner for seafarers.

At TUI, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all. If you would like to learn more about our diversity and inclusion initiatives, please visit our website.