Bike Tour Guide

6 days ago

Hemet, California, United States TUI Full time
About the Job

We are seeking a highly skilled and experienced Bike Tour Guide to join our Destination Services team. As a Bike Tour Guide, you will be responsible for planning, organizing, and delivering an extensive bike programme for our passengers.

Your key responsibilities will include:

  • Developing and leading guided bike tours that cater to all customers and incorporating a wide variety of routes.
  • Creating and continuously developing new exciting guided routes to lead, and compiling a selection of route cards to assist in the creation of online sales content.
  • Providing exceptional customer service, anticipating and exceeding customer needs, and maintaining a professional appearance and attitude at all times.
  • Delivering safety briefings and welcome speeches to guests, leading and coordinating the bike tour.
  • Supporting other activities within the Destination Services and the wider ship team to provide a seamless, one-team service.
  • Carrying out all maintenance required to keep the bike fleet fully operational throughout the season, including personal responsibility for the maintenance, repair, and security of all Marella Cruises equipment.
  • Ensuring bike supplies are well stocked and placing orders as and when required and in line with operational guidance.
  • Ensuring that instruction and health and safety are to the highest standard and taking ownership of appropriate risk assessments.
About You

We are looking for a candidate with a customer-centric approach, creating positive consumer experiences. You should have the ability to design and lead fun, safe, varied, and informative bike rides, as well as knowledge of mountain bike maintenance and repair and emergency first aid procedures.

You should also be able to thrive within a team environment, build effective relationships, and support the Destination Services team where required. A resilient and flexible approach and ability to respond to customer and company needs are essential.

About Our Offer

We offer a competitive salary, training, travel expenses, and uniform. Accommodation and food are also included. The contract start date is July 2024 onwards, and the contract is via Crews' People International, our contracting partner for seafarers.

Full Covid-19 vaccination is required to work on any vessel, and successful role holders must be fluent in English.

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