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IT Field Service Technician
2 months ago
About Axiom Technologies
Axiom Technologies is a leading global IT services partner, providing expert support to medium to large-scale enterprises. Our team of experts delivers high-quality solutions to meet the evolving needs of our clients.
Job Summary
We are seeking an experienced IT Field Service Technician to join our team. As a key member of our global support team, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and ensuring seamless service delivery.
Key Responsibilities
- Provide technical support to clients, including troubleshooting and resolving technical issues.
- Install, configure, and support a range of operating systems and applications.
- Assist clients in logging incidents and requests, and publish floor walk reports with incident and service request details.
- Manage VIPs, coordinate schedules with team members, and ensure coverage during business hours and for 24-hour on-call resolution.
- Troubleshoot complex desktop issues, manage the comms room, and perform physical asset audits.
- Provide support for network, servers, and medical devices, as well as printer support and troubleshooting.
- Manage new starter requests, induction, and asset management tools.
- Responsible for sharing reports with team leads and managing the queue to resolve tickets within SLA.
Requirements
- NicView and Amazon Echo experience.
- Experience in the following technologies: Caregility Platform, eVideon Platform, and Axis Device Manager.
- Excellent communication skills, ability to attend escalations, and proactive floor walks.
- Availability to travel between multiple sites within a 30-mile radius.
- Experience in the medical field is preferred but not compulsory.
- Willingness to work in shifts roster (morning, afternoon, and night shift).
What We Offer
Axiom Technologies offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume for consideration.