Front Desk Sales Associate
4 weeks ago
As a Front Desk Sales Associate at Planet Fitness, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests. You will be the face of our Judgement Free Zone, ensuring that every interaction is positive and memorable.
Key Responsibilities:- Greet members and guests, providing assistance and answering questions.
- Promote our Judgement Free Zone by connecting with members on the club floor and offering support in their fitness journeys.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances.
- Conduct prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
- Ensure restrooms are clean, stocked, and clutter-free.
- Perform comprehensive walks of club areas, addressing safety, policy, and cleanliness concerns.
- Promptly address maintenance and facility concerns.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
- Continual standing and moving throughout the club.
- Continual communicating in person or on the phone.
- Must be able to lift up to 50 pounds.
- Will encounter toxic chemicals.
- Frequent cleaning and sanitizing of equipment and facilities.
- Medical benefits.
- Free Black Card Membership.
- 401(K) Savings Plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
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