Shift Team Lead
1 day ago
About the Job:
Job DescriptionAt 1274 - Dave's Hot Chicken - Henrietta, we are seeking a highly skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing all restaurant activities while on duty. You will work closely with the Restaurant Management Team to ensure that all activities align with and support the restaurant's business plan.
The Shift Leader is accountable for ensuring that all Team Members perform their job responsibilities and meet expectations. This includes supervising fellow Team Members, monitoring their performance, and delegating tasks appropriately.
Duties and Responsibilities:
- Follow the DHC Training Program to learn and train new skills, duties, and responsibilities.
- Enforce company policies and safety procedures, and refrain from insubordination.
- Communicate with your Supervisor when additional training guidance and practice are needed.
- Conduct Ops Walks and Q&A checks to identify areas for improvement.
- Organize shift schedules and monitor attendance, tardiness, and time off.
- Assign duties to Team Members based on role and skills.
- Understand how each job responsibility impacts Guests, the Team, and overall restaurant operations.
- Greet Guests, record orders, and serve food and beverages with a positive attitude.
- Ensure Team Members work together to prepare menu items.
- Use kitchen machinery and equipment safely and efficiently.
- Maintain restaurant cleanliness by delegating tasks and ensuring high standards are met.
- Handle Guest concerns and complaints professionally.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
- Provide direction, supervision, and feedback to maintain productivity and Team morale.
- Communicate Team Member work performance to the Restaurant Management team.
- Train new and current Team Members on tasks.
- Balance cash drawers and prepare cash deposits as assigned.
- Plan, organize, and implement daily operational routines and activities.
Requirements:
- Must be at least 18 years old and fluent in English.
- Certified in all stations following the DHC Training Program.
- Flexibility to work nights, weekends, holidays, opening and closing shifts.
- Ability to stand for long periods and work in a fast-paced environment.
- Ability to work in close quarters and around heat.
- Positive attitude and commitment to Guest satisfaction.
- Excellent communication, organization, planning, and problem-solving skills.
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