Host
4 weeks ago
Welcome to Brigantine Restaurants, where we pride ourselves on creating a warm and inviting atmosphere for our guests. As a Host, you will play a vital role in ensuring that every guest has a memorable experience. Your strong interpersonal skills will help you create a positive impression of our hospitality, excellent service, and high standards. You will be responsible for greeting guests upon arrival, thanking them upon leaving, and providing professional and hospitable communication throughout their visit. Our Hosts are the first point of contact for our guests, and we rely on them to set the tone for a great experience. You will also be responsible for managing the flow of guests into the dining and bar areas, providing accurate wait times, and tending to special guest needs and requests. If you are passionate about providing extraordinary service and have a desire to work as part of a team, we encourage you to apply for this exciting opportunity. **Key Responsibilities:**
* Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality.
* Answer incoming calls to the restaurant and provide appropriate service.
* Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate.
* Tend to special guest needs and requests with hospitality and a sense of urgency.
* Protects establishment and patrons by adhering to sanitation and safety policies.
* Maintain composure in a fast-paced environment.
* Respond urgently and appropriately to guests' and coworkers' needs.
* Exhibit a professional appearance and mannerisms.
* Ensure guests are enjoying their experience and take action to correct any problems.
* Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies.
* Concludes the guest experience by acknowledging choice of establishment and inviting patrons to return.
* Complete assigned sidework at the beginning, during, and at end of shift.
**Requirements:**
* A desire to help out where needed and work as part of a team.
* Passion for providing extraordinary service.
* Must be upbeat, outgoing, and positive.
* Must be able to assist guests and possess great guest relations skills.
* Ability to work positively in a fast-paced environment.
* Ability to stand/walk and stay focused and alert for extended periods of time.
* Excellent communication skills (via phone and in-person).
* Strong organizational skills with the ability to monitor the entire dining and bar area.
* Flexibility to work a variety of shifts.
* Must be able to reach, bend, stoop, and wipe.
* Must be able to carry trays or supplies (up to 25 lbs.).
* Food Handler Certification.
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