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Restaurant Host

1 month ago

San Diego, California, United States The Westgate Hotel Full time
{"title": "Restaurant Host", "description": "Job Summary

We are seeking a skilled Restaurant Host to join our team at The Westgate Hotel. As a key member of our front-of-house team, you will be responsible for creating a warm and welcoming atmosphere for our guests. Your primary focus will be on ensuring that every guest has a positive and memorable experience.

Key Responsibilities
  • Monitor the restaurant for open sections and tables, estimating wait times and managing the guest wait list as needed.
  • Assist in seating guests in the Plaza Bar, Afternoon Tea, and Westgate Room, ensuring a seamless and efficient experience.
  • Provide exceptional customer service, answering inquiries about dining options, hours, and general hotel information.
  • Control seating pace and estimate wait times, ensuring that guests are comfortable while waiting for a table.
  • Accept reservations for Afternoon Tea and Westgate Room, and perform call-back confirmations as needed.
  • Process to-go orders and assist in bussing and resetting tables in the Westgate Room and Plaza Bar.
  • Maintain the cleanliness and orderly appearance of F&B Outlets and Hotel Lobby.
  • Communicate guest needs efficiently with servers and bartenders, ensuring a smooth and enjoyable experience.
Requirements
  • Prior customer service experience in the hospitality industry.
  • Excellent communication skills and a positive attitude.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficient conversation English language skills required.
What We Offer
  • A competitive hourly rate, plus tips.
  • Flexible scheduling, including part-time and full-time opportunities.
  • Medical, dental, vision, and other benefits for full-time employees after 60 days of employment.
  • Hotel stay discounts and employee meal benefits.
  • AquaVie Fitness & Spa membership discount.
  • Training and career growth opportunities.
  • Discounts at Grand America Hotels & Resorts properties.
", "lang_code": "en"}