IT Infrastructure Specialist

Position Summary

The Systems Administrator plays a vital role in supporting the core IT functions at Kintegra Health, collaborating closely with the Network Administrator.

Key Responsibilities:

• Server Management
  • Oversee server infrastructure and ensure data backups are consistently maintained.
  • Coordinate vendor installations and maintenance for Windows-based applications on servers.
  • Upgrade or replace server infrastructure as it reaches the end of its lifecycle.
  • Manage remote server access and application deployment, including RDP and Parallels.
  • Maintain and troubleshoot a Hybrid Active Directory environment.
  • Support the DevOps team with Linux server management.
• Network Administration
  • Monitor network infrastructure and manage trouble tickets with vendors as necessary.
  • Handle troubleshooting for wireless networks and assist in their consolidation.
  • Work with the Network Administrator to enhance network documentation and plan for future expansions.
• Cloud and Application Support
  • Assist in managing Office365 and Azure environments.
  • Support the management of cloud security solutions.
  • Oversee the JIRA instance.
  • Collaborate with Information Security and DevOps on cloud infrastructure projects (SSO, MFA).
• Service Desk Support
  • Assist in the creation and testing of computer deployments using InTune.
  • Provide advanced support for escalated issues related to server, network, and cloud infrastructure.
  • Facilitate knowledge transfer to support staff during the implementation of new systems.

Performance Expectations:

• Ability to sit, stand, and walk for extended periods.
• Capable of lifting and moving equipment weighing up to 50 lbs without assistance.
• Demonstrated manual and physical dexterity.
• Proficient in reading and understanding English.
• Ability to maintain confidentiality and communicate effectively with all personnel levels.
• Possession of a valid driver's license.
• Three to five years of experience in systems administration or enterprise-level IT support, or an equivalent combination of education and experience.
• Proficiency with Windows desktop and Server OS, as well as MS Office.
• Experience with VMWare, VEEAM, and related system administration tools.
• Familiarity with Microsoft Active Directory, user account management, and email systems.
• Strong communication, time management, and problem-solving abilities.

Additional Skills:

• Knowledge of Microsoft Windows and Server Administration.
• Experience with Microsoft Office 365 Administration.
• Familiarity with VMWare and Veeam.
• Understanding of desktop hardware and printers.
• Effective communication skills.
• Ability to prioritize multiple tasks efficiently.
• Strong sense of urgency and project management skills.

Educational Requirements: Associate's degree in Information Technology or relevant IT certifications.

Experience Preferred: 4+ years of relevant work experience.

Certifications: CompTIA A+, Network+, or Microsoft MCP certifications are preferred.

Core Values of Kintegra Health:

1. Patient First – Prioritizing the well-being and preferences of patients.
2. Build not Blame – Focusing on process improvement rather than assigning fault.
3. Integrity and Honesty – Upholding openness, honesty, and fairness in all interactions.
4. Cooperation and Flexibility – Committing to teamwork and shared success.
5. Culturally Sensitive – Enhancing the ability to understand and interact with diverse cultures.