Client Care Representative

6 days ago


Ashburn, Virginia, United States MBO Partners Full time

Company Overview

MBO Partners is a leading platform for independent professionals and micro-business owners to connect and work with enterprise organizations. As a Client Care Specialist, you will be an integral part of our team, helping us shape the future of work.

 

Salary

We offer a competitive base salary of $45,000 per year, along with opportunities for growth and development in a remote work environment.

 

Job Description

The Client Care Specialist will provide superior customer support via inbound tickets, chat, and telephone. This role requires strong communication skills, diplomacy, and poise under pressure when working through customer issues.

  • Provide exceptional customer service through phone calls, emails, and online chats.
  • Analyze data to understand the impact of customer issues and make recommendations for improvement.
  • Collaborate with internal teams to resolve customer complaints and disputes.
  • Enhance FAQ and training materials based on common issues and feedback.

 

Required Skills and Qualifications

To succeed in this role, you should have:

  • A Bachelor's degree preferred.
  • 1+ years of Customer Service or related experience.
  • Self-motivated and proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Clear and effective communication skills (in person, phone, email, etc.).
  • Proficiency with MS Office Suite.

 

Benefits

As a member of our team, you can expect:

  • Competitive base salary.
  • Flexible Time Off – take time when you need it.
  • Bonus opportunities.
  • Wellness allowance.
  • Culture based on trust, feedback, communication, success, and fun.

 

Other Opportunities

By joining MBO Partners, you will have the opportunity to grow your skills and experience in a dynamic and evolving environment. If you are looking for a place where you can expand your horizons and contribute to shaping the future of work, this could be the perfect opportunity for you.



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