Business Systems Analyst

4 days ago

Virginia Beach, Virginia, United States Doma Technologies LLC Full time
Job Summary

DOMA Technologies LLC is seeking a seasoned Business Analyst with a knack for software development to join our vibrant team in Virginia Beach. As a Business Analyst, you will play a critical role in ensuring business requirements are met and client expectations are exceeded.

Key Responsibilities
  • Provide a broad range of support and services to internal and external stakeholders to ensure business requirements are met and client expectations are exceeded.
  • Reviews and validates business requirements including site documentation, site setup, configuration tasks, and custom reporting tools.
  • Monitor development and help facilitate implementations while avoiding unintended downstream consequences.
  • Supports the PMO's development and maintenance of common processes, procedures, and documentation across all Programs/Projects.
  • Analyze business processes across all DOMA's Programs and Projects and identify and suggest improvements via process re-engineering or automation via technology.
  • Subject matter expert in the DX, with an in-depth understanding of how our customers can best utilize the platform.
  • Manage and maintain user accounts, access controls, and permissions within DOMA's offered platforms, in accordance with company policies and best security practices.
  • Create standard operating procedures related to operational processes in our technical environment.
  • Performs or assists with customer demos and training.
  • This position will work closely with Operations, IT/DEV, and Conversion to provide Program/Project support to existing customers.
  • Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes.
  • Supports implementation and evaluation of business process changes or a portion of a larger initiative.
  • Primary interface between existing customers and IT/DEV on all issues related to DX application issues, concerns, or client requests for new, revised, or improved technology requests.
  • Analyze business processes of both new and existing customers and map those processes to services within our cloud SaaS platform, the DOMA Experience (DX).
  • Serve as escalation point if an issue rises above tier I helpdesk support.
  • Responsible for understanding and evaluating the scope of the client's request and as required lead requirements gathering sessions, business rules validation, development, and approval of Statements of Work and coordinating completion of pricing Levels of Effort.
Requirements
  • Bachelor's degree required and at least three years of experience as a Business Analyst in a software development environment preferred.
  • Ability to achieve a working knowledge of DOMA core solutions as well as functional groups such as Production, Accounting, Contracts, Quality, etc.
  • Must demonstrate technical writing expertise.
  • Ability to transform high-level, business requirements into detailed function specifications.
  • Advanced skill level using standard Microsoft Office Suite software such as MS Project, Excel, Word, Outlook, SharePoint, etc.
  • Ability to develop and document repeatable processes to be used on all projects.
  • Familiar with system life cycle processes and especially with all aspects of software testing to include system, integration, and regression testing as required.
  • Identifies and documents system deficiencies and recommends solutions.
  • Understands Internet, Intranet, Extranet, and client/server architectures.
  • Knowledge of legacy and web-based systems interface.
Additional Requirements
  • Proven proficiency troubleshooting in SaaS environments, showcasing strong analytical skills with the ability to identify root causes of issues and implement timely solutions.
  • Excellent project management skills: self-directed and capable of working effectively in a highly kinetic environment.
  • Excellent communication skills: able to facilitate your own meetings as necessary, comfortable working with all levels of the organization, and ability to communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
  • Excellent organizational and time management skills. Ability to multitask efficiently while still providing a high level of service.
  • Must demonstrate an ability to lead and influence a diverse team of external and internal stakeholders and contributors to achieve milestones and end objectives.
  • Ability to engage various stakeholders to discuss, formulate, and obtain technical inputs, business requirements, schedules, issue resolution, identification of resources, etc.
  • Ability to influence collaborative relationships amongst customers, internal/external technical SME's, and functional groups.
  • Must be eligible to obtain and maintain proper Security Clearance for work being performed.
Why DOMA Technologies LLC
  • Competitive salary and benefits package.
  • Extensive fringe benefits, including free breakfast, on-site fitness center, weekly happy hours, and more.
  • Work with a dedicated and professional team in a supportive environment.
  • Plenty of opportunities for career growth and development.
  • Enjoy a flexible work environment that values work-life balance.
Work Environment/Physical Demands

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. Occasionally required to stand, walk, use hands and fingers, kneel or crouch.

DOMA Technologies LLC is an equal employment opportunity / affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status, or any other characteristic protected by applicable law. DOMA Technologies LLC believes that diversity and inclusion amongst our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you need assistance or an accommodation due to a disability, you may contact us at or

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