Crew Chief

3 weeks ago

Memphis, Tennessee, United States Team Car CareJiffy Lube Full time
Overview

Embark on a rewarding career journey with Team Car Care/Jiffy Lube today as a Crew Chief Our team is dedicated to providing top-notch service to customers, and we're looking for a skilled leader to join our management team.

Responsibilities
  • Work directly with the General Manager to ensure consistent revenue growth through growing guest count and lead measure performance.
  • Coach and execute excellent customer service while creating an exceptional guest experience.
  • Set a positive example as a leader while building team engagement and efficiency.
  • Ensure our quality control measures and processes are followed consistently.
  • Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns.
  • Assist the General Manager with budgeting, sales forecasts, financial performance, expense controls, etc.
  • Provide clear and detailed direction to the team consistently.
  • Ensure that the service center is clean, safe, and presentable.
  • Provide guidance and mentoring to the automotive technicians and CSA's.
  • Perform opening and closing duties when the General Manager is off.
  • Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and the business need.
  • Leads daily team huddles and store meetings. Setting the direction for achieving the business goals.
  • Manages inventory and product order that meets the business need.
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
  • Assist guests with their questions and needs.
Qualifications
  • One to three years of retail management experience.
  • Must have exceptional oral and written communication skills.
  • Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
  • Has sound business sense and a comprehensive understanding of the retail industry.
  • Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
  • Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
  • Has a "Guest First" mindset.
  • You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must be able to stand on your feet on hard surfaces like concrete or metal.
  • Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
  • Must be able to lift and move work-related items up to 50 pounds.
  • Perform all other duties as assigned or needed.
  • Must be at least 18 years of age.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

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