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Event Services Supervisor
2 months ago
Careers at Hilton Garden Inn/Home2 Suites Columbia Downtown
About Us:
Exceptional Talent + Premier Hospitality
We adopt a proactive, hands-on strategy in hotel management. Our team possesses extensive expertise across all facets of hospitality management.
We are a company that values relationships and prioritizes teamwork. We uphold professionalism, integrity, and honesty as we strive to deliver exceptional hospitality. Our associates are key to creating memorable guest experiences, and we seek the highest caliber talent to fulfill our mission.
Why You Will Enjoy Working With Us:
The Team. You will collaborate with some of the most skilled and supportive leaders and colleagues in the industry.
Core Values: Teamwork, Accountability, Relationship Focused, Professionalism, Integrity/Honesty.
What We Offer:
Early Access to Earnings
Comprehensive Medical/Dental/Vision plans, 401K, Company-paid short- and long-term disability insurance, Company-paid life insurance, Travel discounts, Performance-based raises, Service Awards, Employee Assistance Program, Career Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonuses, and numerous incentive bonuses.
Your Impact/Key Responsibilities:
POSITION OVERVIEW: The Event Services Supervisor directly oversees catered functions, which includes:
- Planning, setup, execution, and breakdown of all events.
- Maintaining communication with the host throughout the event to ensure maximum guest satisfaction.
- Performing all duties in line with hotel and brand service standards.
This industry operates seven days a week, twenty-four hours a day. Regular attendance in accordance with company standards is essential for success in this role.
Qualifications and Experience:
- High School Diploma or General Education Degree (GED) or equivalent work experience.
- Proficient computer skills; familiarity with Microsoft Office preferred. Experience with food & beverage (POS) systems is advantageous.
- 1-2 years of experience in banquet food service.
- Prior training in liquor, wine, and food service.
- Knowledge of various food service styles (e.g., French service, Russian service, Family Style service, Butler style service).
- Supervisory experience is preferred.
- Certification in alcohol awareness program.
- Previous guest/customer relations training is preferred.
- Must be at least 21 years of age to serve alcoholic beverages.
- Strong understanding of the English language.
- Excellent written and verbal communication skills.
- Ability to lift and transport at least 50 pounds; push/pull carts and equipment up to 150 pounds.
- Capable of enduring various physical movements throughout the work areas.
- Ability to communicate effectively with guests, management, and co-workers.
- Must be able to stand and maintain mobility for up to 8 hours.
- Willingness to work a varied schedule, including nights, weekends, and holidays.
- Ability to input and access information in property management systems/computers/POS systems.
- Familiarity with food and beverage cost controls.
- Familiarity with Sales and Marketing tools for Banquets.
- Creative skills for decorating food tables/displays.
- Wear proper uniform, including nametag; flat, closed-toe non-slip shoes are required.
- Maintain positive guest relations at all times and resolve guest complaints to ensure satisfaction.
- Communicate effectively with guests and team members.
- Maintain knowledge of all hotel features/services, hours of operation, special packages, and promotions.
- Ensure cleanliness and proper setup of function areas; rectify any deficiencies with respective departments.
- Meet with the Chef and Banquet Manager to review scheduled menus and equipment requirements.
- Prepare station assignments for Banquet Servers according to group requirements and hotel standards.
- Conduct pre-function meetings with Servers to review all pertinent information.
- Inspect table setups for cleanliness and adherence to group requirements.
- Meet group coordinators prior to functions to ensure all arrangements are agreeable.
- Direct servers on timing of service throughout functions.
- Assist Banquet staff to ensure optimal service to guests.
- Oversee the final breakdown of function rooms and cleanup.
- Process all payments according to established hotel requirements.
- Maintain guest confidentiality at all times.
- Assist in emergencies to protect guests and associates, and preserve the building and its systems.
- Adhere to all department and hotel policies and procedures.
Work Environment:
Work environments include banquet rooms and all areas of the hotel, involving variable temperature conditions and noise levels, in both indoor and outdoor settings.
