Customer Service Representative with a Passion for Excellence

4 days ago

Las Vegas, Nevada, United States 3 Day Blinds Full time

We are seeking an exceptional Customer Service Associate to join our team at 3 Day Blinds.

Company Overview

As a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters, we pride ourselves on being part of the Hunter Douglas family of brands. With over 40 years of experience, we've helped transform homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. Our goal is to create a culture of learning and opportunity, where you can feel passionate and connected to your work every day.

We're looking for driven, intelligent, creative, and entrepreneurial individuals who share our hunger for success. By offering challenging and accelerated opportunities for growth, we create a space for your career to thrive. In return, we're committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.

Salary and Benefits

The hourly rate for this role is between $18.00 - $19.50. Additionally, you'll receive benefits including medical, dental, vision, time off with pay, and a 401(k) plan with employer matching. We also offer short-term and long-term disability benefits, company-paid life insurance, and accidental death and dismemberment insurance. Eligible employees receive six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement. Enjoy amazing discounts on our 3 Day Blinds products and access to various other exclusive discounts.

Job Description

This role involves resolving incoming inquiries and requests while prioritizing efficiency. You'll leverage your superior product and process knowledge to deliver a successful outcome in a fast-paced environment. Your empathetic approach will enable you to think outside the box and provide creative solutions to customer service issues.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • Experience in a Customer Service role, preferably in a call center environment
  • Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
  • Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
  • Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
  • Flexible and adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional communicator both over the phone and in written updates/summaries
  • Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
  • Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
  • Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays
  • High school diploma or equivalent work experience
What's Next?

This role operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position, you acknowledge that it is a viable commute to the listed location. As an Equal Opportunity Employer, Hunter Douglas is committed to ensuring market competitiveness, equity, and reflecting individual candidates' education, experience, skills, and potential.

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