Customer Service Representative

3 weeks ago


Las Vegas, Nevada, United States Ross Dress for Less Full time

At Ross Dress for Less, we're committed to providing an exceptional shopping experience for our customers. As a Customer Service Representative - Retail Floor Associate, you'll play a vital role in ensuring our customers have a positive and memorable experience while shopping with us.

About the Role

The ideal candidate will be a team player who is passionate about delivering exceptional customer service, maintaining a safe and secure shopping environment, and promoting a culture of inclusivity and respect within the store.

In this role, you'll be responsible for:

  • Maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
  • Treating all customers and associates with respect and courtesy, recognizing fellow associates using company recognition programs
  • Assisting customers with merchandise, answering questions, and resolving issues in a polite and knowledgeable manner
  • Representing and supporting the company brand at all times
  • Performing cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas

You'll work closely with your colleagues to ensure a seamless shopping experience for our customers, and you'll be expected to be engaged in these tasks during all working hours.

About You

We're looking for someone who is friendly, approachable, and able to communicate effectively with customers, associates, and store leadership. You'll need to be able to perform basic mathematical calculations commonly used in retail environments and have the ability to use all store equipment, including PDTs, registers, and PCs.

As a representative of Ross Dress for Less, you'll demonstrate integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and credit card information, and merchandise.

We offer a competitive salary of $12.50 per hour, which is estimated based on the location and job requirements. This role does not require any supervisory responsibilities.

What We Offer

We are an equal employment opportunity employer and consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of our overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.

We strive to maintain a culture that values diversity, equity, and inclusion, and we celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us.



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