Level 2 Technical Support Specialist

4 weeks ago


Cleveland, Ohio, United States CompuCom Full time
Job Summary

We are seeking a skilled Level 2 Support Technician to join our client's team onsite in Cleveland, TN. The ideal candidate will have experience with Windows 10 and 11, as well as ticketing system experience (preferably ServiceNow). Excellent communication and interpersonal skills are essential.

Key Responsibilities
  • Deliver deskside service to the client for support on laptop/desktop-related hardware/software break-fix incidents.
  • Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software for internal users at the site.
  • Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements.
  • Support the PC-grade UPS (Uninterruptable Power Supply).
  • Provide "Smart Hands" support related to access points and switches based on the SOP (Standard Operating Procedure) provided or as guided by the client IT team.
  • Assist the client's IT team with network and infrastructure initiatives, including hardware and systems administration.
  • Participate in meetings and planning sessions related to maintenance, upgrade, infrastructure inventory, and risk assessment, and disaster recovery activities at the site.
  • Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams.
  • Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by the client.
Requirements
  • Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner.
  • May be required to walk/sit/stand/crawl/kneel for extended periods.
  • Must have own vehicle for possible driving to different locations in and around the city.
  • Full COVID-19 vaccination may be required.
Benefits

We offer a comprehensive benefit package that you can elect into, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.



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