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Emergency Room Patient Access Coordinator
2 months ago
- POSITION SUMMARY
- The Patient Access Specialist plays a crucial role in managing patient pre-registration, registration, and admission processes within the healthcare setting. This position is vital for ensuring accurate account management, facilitating point-of-service collections, and confirming that necessary insurance authorizations are associated with patient accounts. The specialist must effectively communicate these requirements to relevant team members while delivering exceptional customer service that aligns with the organization's mission and standards.
- JOB SPECIFICATIONS
- Education and Experience: A high school diploma or equivalent is preferred, with some college education being advantageous. Experience in customer service, healthcare administration, or public relations is desirable. Proficiency in Windows-based applications, email, and web navigation is essential. Familiarity with ADT/EMR systems and scheduling/ordering platforms is a plus. Knowledge: A solid understanding of medical and insurance terminology, reimbursement contracts, and healthcare regulations (such as HIPAA, EMTALA, and Medicare) is required. Basic arithmetic skills and mathematical aptitude are necessary. Skills: Proficient computer and data entry skills are required, with a minimum typing speed of 40 words per minute. Strong interpersonal and customer service abilities that reflect the organization's standards are essential. Attention to detail, along with excellent verbal and written communication skills, including active listening, is mandatory. Basic math skills, including the ability to calculate percentages and use a 10-key calculator, are required. Abilities: Must be able to read, write, speak, and comprehend English. The candidate should be self-motivated and capable of interacting directly with patients throughout the Patient Access process without a designated workstation. The ability to read and interpret provider orders and other documentation is necessary. Candidates should be adept at multitasking and maintaining organization in a fast-paced environment, whether working independently or as part of a team. Flexibility in scheduling, including availability on weekends and holidays, may be required.
COMPENSATION AND BENEFITS
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with employer matching
- Flexible Spending Account (FSA) options
- Disability coverage
- Life insurance policies
- Paid sick leave
- Paid time off for personal use
- Paid training opportunities
- Employee referral incentives
- Tuition reimbursement programs
- Employee Assistance Services
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