Senior Digital Product Manager

5 days ago


Westbrook, Maine, United States IDEXX Laboratories Full time
Senior Digital Product Manager - Laboratory CX

As a Senior Digital Product Manager, you will play a critical role in driving the strategic direction of our laboratory digital customer experience. You will lead a team of cross-functional experts to develop and implement a comprehensive digital vision that improves workflow, productivity, and customer experience.

Key Responsibilities:

  • Develop and implement a global digital customer experience vision
  • Manage a team to enhance digital platforms and ensure a seamless customer journey
  • Influence business strategy through data-driven insights and analytics
  • Analyze customer feedback and digital analytics data to inform enhancement roadmaps
  • Lead team in understanding customer needs and translating them into business requirements and effective solutions
  • Utilize data and metrics to ensure efficiency and maximize customer experience
  • Oversee digital customer experience projects to meet business objectives and timelines
  • Enhance customer satisfaction and retention through optimized digital touchpoints
  • Align digital customer experience with overall business objectives to support growth
  • Advocate for customer-centric approaches in product development and business processes
  • Foster a culture of innovation and continuous improvement within the team

Requirements:

  • Innovative mindset with a focus on customer-centric solutions
  • Extensive experience in developing and implementing product vision and strategies
  • Ability to make informed, strategic decisions to support digital customer experience initiatives
  • Strong leadership and people management skills
  • Excellent analytical and problem-solving abilities
  • Effective communication and stakeholder management skills
  • Adherence to IDEXX Purpose and Guiding Principles

About IDEXX:

IDEXX is a global leader in animal health, providing innovative solutions to improve the lives of pets and their owners. We value a diverse workforce and workplace, and we are committed to creating a positive and respectful work culture that encourages learning and discovery.

We offer competitive compensation, incentives, and benefits, as well as opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.


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