Guest Experience Associate

3 weeks ago


Newark, Ohio, United States Indus Hotels Full time
Key Responsibilities
  • Salary: $13-15 per hour, depending on experience, with opportunities for advancement in this dynamic role.
  • Coordinate daily arrivals and departures, including special requests, to ensure a smooth guest experience.
  • Maximize revenue goals through upselling and cross-selling techniques, always staying up-to-date on occupancy rates and competitor analysis.
  • Maintain accurate cash handling procedures, adhering to hotel policies and guidelines.
Requirements
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Ability to work effectively in a fast-paced environment, adapting to changing circumstances and priorities.
  • Basic knowledge of PMS systems and willingness to learn new technologies.


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