Customer Service Associate

3 weeks ago


Bloomfield, Indiana, United States Jordan Williams Farmers Insurance Full time
Customer Service Associate - Farmers Insurance

Jordan Williams Farmers Insurance is recruiting a Customer Service Associate to support our growing office. As a valued member of our team, you will provide top-notch customer service, meet and exceed performance expectations, and assist sales staff with meeting new customers.

About the Position:
  • Process customer requests for policy changes.
  • Update customer information by verifying phone numbers, addresses, and email addresses.
  • Answer incoming phone calls promptly and schedule appointments for sales staff.
  • Resolve customer inquiries, cancellation requests, and sales requests within specified timeframes.

Responsibilities:
  • Meet or exceed customer service standards.
  • Multitask, follow through, and follow up effectively.
  • Provide great customer service and maintain a positive attitude.
  • Handle difficult situations with professionalism and tact.

Benefits:
The estimated annual base salary for this role is $52,000, plus commission opportunities. Enjoy a comprehensive benefits package that includes paid time off (PTO), evenings off, career growth opportunities, hands-on training, and a competitive compensation structure.

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