Retail Sales Specialist, Customer Experience

3 weeks ago


Bellevue, Washington, United States Hermès Full time
About the Role

We're seeking a highly skilled Sales Specialist to join our team in Seattle. As a member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a visually appealing store environment.

Responsibilities:
  • Sales Objectives:
    • Meet monthly and annual individual sales goals while working collaboratively with the team to achieve collective targets.
    • Organize and prioritize the selling floor to support sales efforts and maintain a customer-centric experience.
    • Provide assistance with inventory preparation as needed.
Point of Sale (POS) Tasks:
  • Process transactions accurately and ensure receipts, CRM files, and after-sales service administration are handled correctly.
  • Partner with management on POS decisions and report discrepancies during opening, closing, and end-of-day procedures.
  • Maintain a clean and organized workspace at all times.
Benefits:
  • Medical, dental, vision insurance
  • Life insurance and disability coverage
  • Paid time off (15 days, 11 company holidays, 3 floating holidays, 52 hours of sick & safe time)
  • 401(k) and Roth Retirement plan with company matching and profit sharing
  • Flexible spending accounts, fitness reimbursement, voluntary life insurance
  • Product discount and EAP resources
Requirements

To succeed in this role, you'll need:

  • 2+ years of experience in sales, preferably in a luxury environment
  • Strong relationship development and communication skills
  • Even-tempered with ability to continuously multi-task
  • Self-starter and able to work independently while balancing collaboration with a team
  • Strong organizational skills
  • Open availability to accommodate needs of the business
  • Ability to lift between 0-25 lbs without assistance


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