Warehouse Operations Assistant
20 hours ago
Follett is a leading provider of education technology, services, and print and digital content, serving over half of the students in the United States and working with 80,000 schools. We're seeking a skilled Warehouse Operations Assistant to join our team.
Key Responsibilities- Assist the operations of the Virtual Fulfillment Center, partnering with the Fulfillment Center Manager to manage complex virtual accounts.
- Support Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting.
- Manage customer service, including a partnership with eFollett customer service, and manage customer returns, including email and phone communications.
- Manage rental returns, including patron ID maintenance and collections, and coordinate store IST requests with the CM Operations team.
- Liaise with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics, and work with Fulfillment Center Manager to coordinate support of the physical plant.
- Associate's Degree or equivalent.
- 1-3 years of bookstore experience preferred.
- Supervisory experience preferred.
- Computer literacy required.
- Must be able to manage workload.
- Effective verbal and written communication skills.
- Medical, Dental, & Vision.
- Voluntary Insurance plans.
- 401k + 100% company match (up to 4%).
- 80 hours vacation + sick days.
- 10 paid company holidays.
- Quarterly Bonus Plan.
Follett is an Equal Opportunity Employer, considering candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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