Medical Assistant Lead

2 weeks ago

Porterville, California, United States Sierra View Local Health Care District Full time
Job Description

Sierra View Local Health Care District is seeking a highly skilled and dedicated Medical Assistant Float to join our team. As a Medical Assistant Float, you will be responsible for providing exceptional patient care and support in various clinical settings.

Key Responsibilities:

  • Obtain and accurately document patient's chief complaint and vital signs in accordance with SVMC policy and demonstrates a working knowledge of medical and pharmaceutical terminology.
  • Perform point-of-care testing of patient prior to patient examination by practitioner following established protocol and/or standing orders and after examination by the practitioner and after patient is discharged upon receipt of written orders.
  • Prepare exam rooms between patient visits and sets up trays and kits for use by practitioner, consistent with the patient's chief complaint and/or practitioner request.
  • Provide patient or patient's parent/guardian/caregiver with all required information sheets/health education materials/resource/consent forms relative to the procedure or current examination, per the practitioner's order.
  • Ensure proper and timely registration for patients. Obtain insurance information from customers, obtain insurance verification for services.
  • Answer phone, greet customers, route calls to appropriate staff, schedule patient appointments. Calls and sends appointment reminders when requested/required.
  • Assist in training of new employees in a positive and productive manner.
  • Complete authorization and referral process when practitioner refers patients to specialty or ancillary care providers.
  • Participate in the following activities as requested: development and review of Clinic policies, Performance Improvement and Quality Assurance projects, Clinic-specific committees, and preparation and execution of facility, program, and/or site surveys.
  • Ensure that work area is maintained in a clean, safe, and sanitary manner, assists other Clinic staff to maintain safety standards for the Clinic, and follows all established guidelines regarding use of equipment and supplies.
  • Responsible for all clerical duties related to computer entry and retrieval of data related to direct patient care. Assist with the paper flow for admissions, transfers, discharges, deaths, AMA, Occurrence Reports, etc.
  • Promptly and professionally responds to all patient requests and refers patient needs to appropriate staff. Alerts manager of undue delays in patient care.
  • Ensures coordination of patient care through tracking of ordered ancillary testing and specialty care.
  • Maintains confidentiality of all patient care information, ensures patient care is provided in privacy and that patients are treated fairly, and with kindness, dignity and respect.
  • Ensures that all documentation reflects compliance with established policies and procedures.
  • Maintains a positive working relationship with Physicians, leadership and staff.

Requirements:

  • Must have and maintain certification as a Back Office (Clinical) Medical Assistant. Blood Draw training is highly preferred.
  • Must have and maintain BLS certification or obtain within orientation process, prior to hands-on patient care.
  • Must be able to work normal/scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call.
  • Must be enrolled in the DMV pull program.
  • Must be able to read, write, speak, and understand the English language. Being able to read, write, speak and understand the Spanish language is preferred.

Working Conditions:

The Medical Assistant Float will work in various clinical settings, including but not limited to the Sierra View Medical Center Multi-Specialty Clinic, Urology Clinic, Wound Clinic, Rural Health Clinic, Academic Health Clinic, Physical Therapy and Cancer Treatment Center.

The Medical Assistant Float must be able to work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.

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