Retail Sales Associate

1 week ago


Kemah, Texas, United States West Marine Full time
Customer Service Representative Job Description

This is a part-time entry-level position with a flexible schedule, offering a competitive hourly rate of $9.50-$11.00, depending on previous experience.

Job Summary:

As a Customer Service Representative at West Marine, you will be the face of our company, providing exceptional service to customers and ensuring their satisfaction. You will be responsible for greeting customers, answering phone calls, and resolving issues in a professional and courteous manner.

Duties and Responsibilities:

  • Customer Interaction: Greet customers warmly and respond to their inquiries in a timely and professional manner.
  • Phone Handling: Answer phone calls, announce your name, and direct calls to the appropriate staff member.
  • Product Assistance: Assist customers with product inquiries and price checks, coordinating with retail staff as needed.
  • Issue Resolution: Resolve escalated issues with customers in a professional and courteous manner.
  • Scanning and Transactions: Scan products, operate scanning equipment, and process transactions accurately and efficiently.
  • Cash Handling: Handle cash, credit, and on-account transactions, maintaining cash control over the register drawer.
  • Training and Development: Complete all training and review all SOPs for the position, and assist in training new staff members.
  • Store Maintenance: Maintain the point of sale area, keeping it neat and organized, and assist with store front and retail displays.
  • Availability: Be available to work a flexible schedule, including nights, weekends, and some holidays.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve issues in a professional manner.
  • Organizational Skills: Excellent organizational skills, with attention to detail and the ability to multitask.
  • Time Management: Excellent time management skills, with the ability to meet deadlines and prioritize tasks.
  • Physical Requirements: Ability to lift up to 50 pounds and be mobile on the sales floor for extended periods.

Benefits:

West Marine offers a competitive hourly rate, flexible scheduling, and opportunities for professional growth and development. We are an equal opportunity employer and a drug-free workplace.

Education and Experience:

A high school diploma or equivalent is required. Previous experience in customer service or retail is preferred.



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