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Route Sales Representative

2 months ago

Sicklerville, New Jersey, United States Farmer Brothers Full time
Job Summary

The Route Sales Representative is a key role at Farmer Brothers, responsible for delivering exceptional customer service and growing sales through existing customer accounts. This role requires a strong ability to build relationships, identify opportunities, and execute sales strategies to drive business growth.

Key Responsibilities
  • Sales and Service: Achieve assigned revenue plan by increasing products and categories sold to existing customers, executing pricing actions, and retaining current customers.
  • Customer Service: Ensure customers receive delivery and service as required, and resolve and/or escalate customer issues quickly to ensure customer satisfaction.
  • Route Management: Manage invoices, inventory, and collections daily, and ensure equipment is clean and in working order.
  • Business Development: Identify and close distribution voids on core products, execute seasonal and LTO promotions, and ensure the beverage station is set to standard.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2+ years of route delivery experience in a related customer service business-to-business field.
  • Skills: Mechanical aptitude with company hardware and software products, ability to lift and carry products weighing up to 50 lbs, and proficiency in assessing customer needs.
Personal and Professional Qualities
  • Communication: Strong communication and active listening skills, with the ability to build rapport and cooperative relationships with customers and team members.
  • Problem-Solving: Ability to identify issues, problems, or opportunities, and use sound business judgment and decision-making skills.
  • Adaptability: Willingness to work independently and proactively, with a strong ability to adapt to changing circumstances.