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VDI Support Specialist

2 months ago

Newport News, Virginia, United States By Light Full time

Overview

By Light is seeking qualified candidates to join our team in providing comprehensive Automation Technical Support (ATS) for mission-critical network components and virtual desktop infrastructures. Our focus is on delivering exceptional Training and Education (T&E) support capabilities globally, ensuring that our systems are robust and efficient.

Key Responsibilities

  • Respond promptly to Trouble Calls, ensuring Tier II/III service tickets are addressed within specified timeframes for optimal service continuity.
  • Manage and oversee the virtual desktop environment, ensuring seamless operation and user satisfaction.
  • Deploy, maintain, and troubleshoot Virtual Desktop Infrastructure (VDI) systems to provide a stable virtual workspace.
  • Install, configure, and sustain VDI environments, including servers, storage solutions, and virtual desktops.
  • Administer and maintain Storage Area Network (SAN) infrastructure, including storage arrays and fabric switches.
  • Offer technical assistance to end-users facing VDI-related challenges, ensuring swift resolution.
  • Allocate and manage storage resources effectively, aligning with business needs for optimal performance.
  • Monitor the health and performance of VDI systems, proactively addressing potential issues.
  • Implement updates, patches, and configuration changes to maintain a secure and current VDI environment.
  • Enforce security protocols within the VDI framework, ensuring compliance with organizational standards.
  • Safeguard data within the SAN through effective security measures, including encryption and access controls.
  • Plan for future growth by monitoring resource utilization and performance metrics.
  • Analyze SAN performance to identify and rectify bottlenecks, enhancing data access efficiency.
  • Maintain detailed documentation of the VDI environment, including configurations and procedures.
  • Oversee backup and recovery processes for virtual desktops to ensure business continuity.
  • Troubleshoot SAN-related issues, addressing hardware failures and performance challenges.
  • Keep documentation of the SAN environment current, including configurations and processes.
  • Manage firmware and software updates for SAN devices to ensure security and functionality.
  • Collaborate with IT teams, including networking and security, to ensure cohesive integration of the VDI environment.
  • Engage with VDI software and hardware vendors for support and troubleshooting.
  • Stay informed about the latest VDI technologies and best practices, recommending enhancements to improve user experience.

Required Qualifications

  • Bachelor's degree or equivalent experience (4 years).
  • At least 4 years of experience in IT service and infrastructure support.
  • Baseline Certifications: Security+ (upon contract start).
  • Computing Environment Certifications: VMware Certified Professional and Microsoft Certified Azure Administrator Associate.
  • Proven expertise in managing VDI environments, such as VMware Horizon or Microsoft Azure Virtual Desktop.
  • Familiarity with hypervisors, including VMware vSphere and Microsoft Hyper-V.
  • Understanding of network infrastructure related to VDI.
  • Strong grasp of virtualization technologies and concepts.
  • Proficiency in Windows and/or Linux operating systems.
  • Excellent troubleshooting and problem-solving abilities.
  • Knowledge of scripting languages (e.g., PowerShell) for automation purposes.
  • Strong written and verbal communication skills.

Preferred Qualifications

  • Experience supporting the Army or other DoD/Federal Agency.
  • Effective communication skills for interfacing with military officials and management.

Special Requirements/Security Clearance

  • Secret Security Clearance required.

By Light offers a diverse range of hardware, software, engineering, and IT integration services. We are committed to supporting defense, civilian, commercial, and health IT sectors globally. Our comprehensive benefits package includes medical, dental, vision, life and disability insurance, paid time off, paid holidays, and a 401(k) match.

We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.