Nautical Services Director

1 week ago


Fort Lauderdale, Florida, United States SCI Shared Resources LLC Full time
Nautical Services Manager Job Description

At SCI Shared Resources LLC, we're dedicated to celebrating lives and our associates. We're seeking a highly skilled Nautical Services Manager to join our team.

Key Responsibilities:
  • Manage daily operations of nautical services, including launch operations, boat crew scheduling, and family service programs.
  • Foster a sense of ownership on the vessel and pride in the services offered to families and manage costs.
  • Responsible for short-term planning as well as supporting long-term goals while developing a professional and effective staff, and exceeding client family expectations.
Financial Management:
  • Work with local and Market leadership to develop annual budget aligned with forecasted production and revenue goals.
  • Approve expenditures and invoices, including overtime.
Operations:
  • Manage daily activities ensuring on-time services.
  • Assure operating practices & procedures comply with applicable federal and state regulations and Company policies.
  • Establish process goals and priorities. Present and communicate strategies, values, and goals to crew.
  • Set, revise, and update diving and boat operations procedures; train boat service team; and expedite workflow for scheduling coordinator.
  • Assign and monitor work for safe completion and conformance to policies & procedures.
  • Visit current and future customers as needed.
  • Resolve complaints and grievances.
  • Monitor and ensure compliance of license requirements of crew members. Ensure crews are properly trained on all equipment and procedures.
  • Ensure vessels are up to compliance on required drills.
  • Work with third-party company to ensure all maintenance is up-to-date and compliant with Coast Guard and company standards.
  • Work with third-party maintenance to ensure dry-docking of vessels occurs as expected.
  • Use navigation points and information about facilities, berths, and channel check points.
  • Respond to special problems/constraints that affect operations.
People Development:
  • Develop a strong, trusting, and reliable team.
  • Determine and manage boat crew's responsibilities, expectations, and accountabilities.
  • Seek to understand team members' career goals and provide assignments to develop skills and/or close gaps.
  • Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration.
  • Screen candidates, hires, and promotes staff, completes performance reviews, creates developmental plans, and completes terminations as needed.
  • Collaborate with Human Resources and Market Leadership for recruiting and retention.
Requirements:
  • Associates degree or equivalent from 2-year college or technical school; OR 5 years related experience and/or training; OR equivalent combination of education and experience.
  • Valid TWIC & driver's license required.
  • USCG license preferred.
  • Three (3) years' managerial experience.
  • Two (2) years' diving experience.
  • Experience with coral reefs preferred.

This is a full-time position with up to 10% travel. The ideal candidate will have a strong background in nautical services management and be able to work effectively in a fast-paced environment.



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