Enterprise Systems Portfolio Manager

1 week ago

San Francisco, California, United States Intercom Full time
Opportunity Overview

The Enterprise Systems organization at Intercom is responsible for selecting, architecting, governing, and administering all SaaS applications and data sets that power our Enterprise teams. Reporting to the Director of Enterprise Systems, we're seeking an experienced Manager to lead our People Systems team, owning systems and data engineering for our People Systems and Processes Portfolio.

Key Responsibilities
  • Partner with VPs and Directors in the People organization to design and continuously improve our People systems architecture and processes.
  • Collaborate with peer leaders to establish annual strategy and quarterly roadmaps, focusing on automation and scalability to support company growth goals.
  • Own technology strategy and operations for the People systems portfolio.
  • Build and manage the People Systems team, fostering a high-performing environment to execute on strategic roadmaps.
  • Promote innovation by introducing new software, systems, and programs.
  • Gather and document cross-functional requirements to analyze business needs and select optimal system solutions.
  • Oversee ticket management to provide efficient global end-user support for People Operations.
  • Develop strategic roadmaps and maintain a prioritized project backlog to guide team focus and execution.
  • Configure and manage system components including fields, forms, workflows, reports, dashboards, integrations, and complex modules.
  • Support the People organization during critical cycles such as open enrollment, performance reviews, and compensation planning.
  • Implement best-practice People processes, architectures, and integrations that enhance adoption, usability, and operational efficiency.
  • Manage external consultants as needed to meet project demands.
What We Offer
  • A competitive salary range of $160,025 - $185,975.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for colleagues and friends.

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us.

Requirements and Qualifications
  • 6-7+ years of experience in a similar role with a strong focus on Workday, other People Systems, and data quality management.
  • 2+ years of people management experience.
  • Passionate about driving adoption and maximizing value from Intercom's People system.
  • Proven track record of creating and executing strategies and roadmaps that enable teams to scale effectively while managing day-to-day technical operations for fast-growing stakeholder groups.
  • Exceptional collaboration, communication, and stakeholder management skills, with a history of achieving positive outcomes through teamwork and influence.
  • Proficient in Workday, Greenhouse, and other leading People/HR SaaS platforms, with experience architecting complex solutions.
  • Strong problem-solving and technical skills, combined with excellent program, project, and operations management abilities.
  • Skilled in both verbal and written communication, with a natural curiosity for understanding complex systems and a passion for learning.
  • Thrives in a fast-paced, high-growth startup environment.

The base salary range may be modified in the future. All regular employees may also be eligible for the corporate bonus program or sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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