Senior Customer Service Advisor

3 weeks ago


Spring Valley, Nevada, United States Indorama Ventures Full time
Job Description

Indorama Ventures- Indovinya is seeking a Senior Customer Service Advisor to join our team in The Woodlands, TX.

Key Responsibilities
  • Deliver exceptional service and support to internal and external customers.
  • Manage orders and relationships for assigned accounts.
  • Serve as a subject matter expert on systems, policies, and products.
  • Provide training and handle issue escalation for team members.
  • Manage complex and urgent issues, collaborate with cross-functional teams, and mentor other customer service advisors.
Requirements
  • Bachelor's degree in business or related field.
  • Maybe substituted with Associate's Degree with 4+ years of related experience.
  • High School Diploma with 6+ years related experience.
  • 3-5 years or relevant work experience.
  • English, Spanish a plus.
  • Proficient in Microsoft Excel, Microsoft Word, and Outlook.
  • Demonstrated SAP experience – Preferably in Order to Cash/Sales and Distribution.
What We Offer

Indorama Ventures- Indovinya is a leading chemical intermediates and surfactants producer with a diverse range of products in growth markets such as home & personal care, agrochemicals, oilfield technologies, fuel & lube additives and more.

The successful candidate will receive a competitive compensation and will be eligible to participate in a comprehensive benefits package which includes: medical, vision and dental, basic life insurance, AD&D insurance, and 401k.



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