Guest Services Representative

2 weeks ago


McKinney, Texas, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at BMW of McKinney. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support through accurate recording of customer traffic and production of reports with critical sales process metrics.

Key Responsibilities
  • Perform opening and closing Guest Services procedures
  • Answer incoming phone calls in a courteous, prompt, and professional manner
  • Direct phone calls to the appropriate person and take accurate messages
  • Direct customers to the appropriate person or department
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
  • Track and filter all incoming calls and take messages
  • Communicate effectively with Guest Services Manager and Greeters
  • Reconcile/updates data entry with dealership software
  • Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports)
  • Walks around the showroom hourly to offer refreshments to guests
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates
  • Maintains a clean and comfortable environment (monitor facility)
  • Provides new hire Customer Management training when requested
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system
  • Follows Safeguards rules and regulations
  • Demonstrates the Company's Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Requirements
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required
  • Intermediate skills in Microsoft Office Products
  • Ability to learn Dealership Management System and web-based applications utilized in operations
  • Ability to understand and follow instructions
  • Ability to communicate effectively with customers and company personnel
Core Values
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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