Guest Services Representative
2 weeks ago
We are seeking a highly skilled Guest Services Representative to join our team at BMW of McKinney. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support through accurate recording of customer traffic and production of reports with critical sales process metrics.
Key Responsibilities- Perform opening and closing Guest Services procedures
- Answer incoming phone calls in a courteous, prompt, and professional manner
- Direct phone calls to the appropriate person and take accurate messages
- Direct customers to the appropriate person or department
- Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Track and filter all incoming calls and take messages
- Communicate effectively with Guest Services Manager and Greeters
- Reconcile/updates data entry with dealership software
- Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports)
- Walks around the showroom hourly to offer refreshments to guests
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates
- Maintains a clean and comfortable environment (monitor facility)
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Previous customer service experience desired
- Excellent interpersonal, communication, and organizational skills required
- Intermediate skills in Microsoft Office Products
- Ability to learn Dealership Management System and web-based applications utilized in operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Servant Leadership
- Teamwork through Trust & Respect
- Integrity
- Commitment to Customer Enthusiasm
- Passion for Winning
- Accountability at All Levels
- Commitment to Continuous Improvement
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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