Director of Quality Resident Services

1 week ago

Waltham, United States Benchmark Senior Living Full time

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors The Director of Quality Resident Services will be responsible for completing QRS reviews for each of the communities, visiting challenged or at-risk communities as required, participating in due diligence, company acquisitions and/or development projects, analysis, associate education, reporting trends within the communities, and other tasks as assigned. Participation in the training and development of new employees and implementing initiatives that will allow the company to run more effectively and efficiently are a large part of the role. This role requires frequent travel potentially to any one of our 67 communities located in New England, New York or Virginia. The Director of Quality Resident Services reports directly to the Vice President of Quality Assurance. Responsibilities Communication Ensures timely and concise communication with communities, regional operators, VP/SVP teams Ensures associates are educated about the QRS process Creates an environment that allows for learning Contributes to the industry by participating in state and national associations Possesses excellent communication skills, both verbal and written Compliance/Safety Understands state regulations of all States which Benchmark operates Ability to navigate and understand state survey results to improve compliance Assist with development and implementation of corrective action plans/plans of correction as required Revise, and/or develop standards and practices to align with state regulatory requirements and Benchmark best practices Assists communities with state regulatory survey preparedness Participates in the development of training programs to reflect quality improvement Organization / Prioritization Effectively prioritizes using time-management skills and can multi-task multiple priorities Collaborates with others to execute Benchmark initiatives Participates in development of new systems to result in customer/resident focused environment and company profitability Participates in special projects as assigned to improve company outcomes (labor management, quality, etc.) Problem Solving / Decision Making Takes corrective actions as required Identifies potential risk and presents solutions. Provides training as required Serves as a liaison between communities and corporate quality assurance committee to identify areas of opportunity/improvement Demonstrates the ability to set priorities and complete assignments in a timely manner while managing multiple duties and responsibilities Public Relations / Marketing Demonstrates the ability to represent the company in a wide variety of public settings including, but not limited to, making presentations to large groups and meeting community professional and government leaders Teamwork/Collaboration Demonstrates flexibility and an ability to lead that promotes teamwork and collaboration Works with various departments to identify areas of opportunity. Provides support to identify action steps Participates in development of new systems to result in customer/resident focused environment and company profitability Works with all departments to update and review individual requirements to ensure new initiatives, changes, etc. are captured during QRS reviews Vision / Innovation Plans, implements, and evaluates the needs of the team to further assist with community success Demonstrates the ability to be innovative and creative and have patience, high energy, and resourcefulness in problem solving Explores ways to develop a strategic direction for the communities Collaborates with others to execute BSL initiatives Requirements Bachelor’s degree in Business Administration, Healthcare, Hospitality, Gerontology, Nursing or other course of study that relates to service to the elderly, preferred 3-5 years of management, compliance or healthcare related experience Valid driver’s license Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, databases and presentation software to include Yardi, Ulti, Kronos, Relias, BI tools. Demonstrates ability to maintain a high level of confidentiality regarding residents, employees, staff and our communities. Maintains good working knowledge of all programs, guidelines, and regulations that apply to assisted living. Having assumed a managerial role that was responsible for multiple disciplines. As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following: 10 paid holidays Vacation and Health & Wellness Paid Time Off Tuition Reimbursement Program Physical & Mental Health Wellness Programs Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield 401K Retirement Plan with Company Match Long Term Care Insurance Company-provided Life Insurance & Long-Term Disabilities #J-18808-Ljbffr

  • Director of Quality Assurance

    3 weeks ago

    Waltham, Massachusetts, United States RPM ReSearch Full time

    Job SummaryThe Director of Quality Assurance is responsible for overseeing all aspects of the Quality Assurance function, including the development, implementation, and maintenance of an effective Quality Management System. This includes ensuring compliance with relevant regulations and standards, such as FDA and EMA guidelines.The ideal candidate will have...

  • Director of Quality Operations

    4 weeks ago

    Waltham, Massachusetts, United States Mural Oncology Full time

    Job Title: Director Quality OperationsMural Oncology is a clinical-stage oncology company focused on discovering and developing immunotherapies that may improve the lives of patients with cancer. Our team is dedicated to ensuring compliance and excellence across all research and development activities, encompassing Good Clinical Practice (GCP), Good...

  • Director Quality Operations

    1 week ago

    Waltham, United States Mural Oncology Full time

    Mural Oncology is a clinical-stage oncology business focused on discovering and developing immunotherapies that may meaningfully improve the lives of patients with cancer. By leveraging its core competencies in immune cell modulation and protein engineering, Mural Oncology has developed a portfolio of novel, investigational cytokine therapies designed to...

  • Director of Quality Assurance Operations

    4 weeks ago

    Waltham, Massachusetts, United States ElevateBio Full time

    Director of Quality Assurance OperationsElevateBio is a technology-driven cell and gene therapy company that accelerates access to cutting-edge technologies and expertise to change the future of medicine. Our integrated technologies model offers turnkey scale and biotechnological capabilities to power genetic medicines processes, programs, and companies to...

  • Director of Quality Operations

    4 weeks ago

    Waltham, Massachusetts, United States Mural Oncology Full time

    Mural Oncology is seeking a highly experienced and skilled Director of Quality Operations to join our team. As a key member of our Quality organization, you will be responsible for overseeing and managing Quality Operations activities for the manufacture of master cell bank, working cell bank, drug substance, and drug product/finished goods.This role...

  • Associate Director, Quality

    1 month ago

    Waltham, United States Upstream Bio Full time

    Position Summary: The Associate Director, Quality will be responsible for the development, management and continuous improvement of Quality Systems at Upstream to ensure its products and processes are compliant to regulatory, functional area and customer requirements. Partner with all areas of the business to understand and address their needs/issues....

  • Associate Director, Quality

    4 weeks ago

    waltham, United States Upstream Bio Full time

    Position Summary: The Associate Director, Quality will be responsible for the development, management and continuous improvement of Quality Systems at Upstream to ensure its products and processes are compliant to regulatory, functional area and customer requirements. Partner with all areas of the business to understand and address their needs/issues....

  • Director, Clinical Quality Assurance, Pharmacoviligance

    1 month ago

    Waltham, United States GQR Full time

    Title: Director, Clinical Quality Assurance, PharmacovigilanceStatus: Full time direct-hireLocation: Hybrid role, 3 days a week in Waltham, MASome travel is required, up to 25%Compensation: $225,000 base salary plus annual bonus and equity.The Director of CQA-PV is the supervisor of the Clinical Quality Assurance Department with responsibilities for quality...

  • Director, Clinical Quality Assurance, Pharmacoviligance

    2 months ago

    Waltham, United States GQR Full time

    Title: Director, Clinical Quality Assurance, PharmacovigilanceStatus: Full time direct-hireLocation: Hybrid role, 3 days a week in Waltham, MASome travel is required, up to 25%Compensation: $225,000 base salary plus annual bonus and equity.The Director of CQA-PV is the supervisor of the Clinical Quality Assurance Department with responsibilities for quality...

  • Swim Development Director

    3 days ago

    Waltham, United States YMCA of Greater Boston Full time

    Description Position Summary: Under the direction of the Sr. Aquatics Director, the Swim Development Director is responsible on a daily basis for creating a transformative Y Experience for our program participants, families, members and staff. The Swim Development Director must be a subject matter expert and innovator in the core programs of the Y including...

  • Director of Clinical Quality Assurance and Pharmacovigilance

    2 weeks ago

    Waltham, Massachusetts, United States Alkermes Full time

    Job DescriptionThe Director of Clinical Quality Assurance and Pharmacovigilance is a senior leadership position responsible for overseeing the Clinical Quality Assurance Department and ensuring the quality of Post Marketing Good Pharmacovigilance Practices (GPvP) and Commercial Operations. This role is responsible for developing and implementing strategies...

  • Senior Director of Investments

    3 weeks ago

    Waltham, Massachusetts, United States Benchmark Senior Living Full time

    Job SummaryThe Director of Investments will be a key member of the Investments department, reporting directly to the Vice President of Investments. This role will involve working closely with the Investments team to source and underwrite new acquisition opportunities, capitalize existing portfolios, and refinance existing assets. The successful candidate...

  • Strategic Enterprise Architecture Director

    2 weeks ago

    Waltham, Massachusetts, United States National Grid USA Full time

    About UsNational Grid USA is a leading energy company that keeps people connected and society moving. Our company supplies the environment for our employees to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. Director of Enterprise Architecture RoleWe are seeking an...

  • Procurement Director

    3 weeks ago

    Waltham, Massachusetts, United States BioSpace, Inc. Full time

    Job Title: Director, ProcurementAt Dyne Therapeutics, we are seeking a highly skilled and experienced Director, Procurement to join our team. The successful candidate will be responsible for managing the source to pay operations, ensuring that Dyne is routinely sourcing and negotiating its external spend following a standard and efficient process.The...

  • Senior Director, R&D Quality Assurance Lead

    3 weeks ago

    Waltham, Massachusetts, United States Apellis Full time

    Job OverviewApellis Pharmaceuticals is seeking a highly experienced Senior Director, R&D Quality Assurance to lead the development and implementation of quality strategies for the company's R&D function. The successful candidate will be responsible for establishing and maintaining a robust quality management system that ensures compliance with regulatory...

  • Lead Clinical Director

    2 weeks ago

    Waltham, Massachusetts, United States Advocates Full time

    OverviewAdvocates is dedicated to delivering exceptional mental health services to the vibrant Waltham community. As a lead clinical director, you will provide focused leadership and supervision to a diverse team of clinicians, promoting a culture of excellence and customer service.Key Responsibilities:Develop and implement clinical programs aligned with...

  • District Dental Director

    4 weeks ago

    Waltham, Massachusetts, United States Cortland Dental & Braces - a Benevis company Full time

    Job Title: District Dental DirectorUS LBM Holdings, LLC is seeking a highly skilled and experienced District Dental Director to join our team. As a District Dental Director, you will be responsible for delivering exceptional dental care services to our patients while ensuring the highest level of quality and patient satisfaction.Key Responsibilities:Develop...

  • Home Health Clinical Director

    1 month ago

    Waltham, United States Aveanna Healthcare Full time

    The Nursing Director provides overall management and supervision of client care activities within the home care setting. Work in conjunction with other team members to ensure appropriate level of staffing and coordination of care in order to meet client goals. This position requires an ability to be flexible and work with all members of the health care team...

  • Unit Director

    3 days ago

    Waltham, United States Compass Group Full time

    ESFMPosition Title: Unit DirectorReports To:Salary: ExperiencedPay Grade: n/aOther Forms of Compensation: n/aESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).Rooted in hospitality, ESFM elevates the workplace experience as the single source of...

  • IT Director for Patient Services

    2 weeks ago

    Waltham, Massachusetts, United States Madrigal Pharmaceuticals Corporation Full time

    Job OverviewMadrigal Pharmaceuticals Corporation seeks a seasoned IT professional to serve as the Senior Director of IT for Patient Services. This strategic leadership role will oversee the implementation and enhancement of IT systems supporting Patient Services functions, including Patient Support platforms, CRM and communication tools for the Access &...