Optical Consultant

4 weeks ago

Winter Springs, Florida, United States EssilorLuxottica Full time
Job Summary

True Eye Experts, part of TeamVision, is a Management Service Organization powered by EssilorLuxottica, striving to provide operational excellence to eyecare professionals. We aim to be the leading eye care provider in your local community, centered around patient care and patient experience.

Key Responsibilities
  • Provide exceptional patient experiences through eyewear selection, accurate measurements, ordering, and fitting.
  • Support establishing the practice as the premier destination for all vision needs within the community.
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for peers.
  • Take and record measurements, adjust or fit eyewear correctly, thorough, and exact in details.
  • Explore patient needs and priorities by asking open-ended questions.
  • Assist peers with difficult or complex areas of product needs and prescriptions.
  • Utilize practice tools and adhere to company policies and procedures.
  • Anticipate problems, explore underlying reasons, and develop long-term solutions to ensure patient satisfaction.
  • Possess the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Strive for exceptional results on KPIs and competencies.
  • Present, celebrate, and educate at the time of dispense.
  • Take pride in practice appearance, show initiative to keep clean, attractive, and organized.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Possess a 'can-do' spirit and strong drive for results, self-motivated with a desire for continual learning and improvement.
  • Adhere to company policies and procedures, including discounting, promotions, and inventory management.
  • Work weekends and evenings in support of business needs (varies by location).
  • Adhere to attendance and daily time-keeping requirements.
  • Adhere to all company policies and procedures.
  • Sell on your feet 80-100% of the time.
  • Consistently maintain proper dress code.
  • Perform other duties as assigned by Practice Manager or as business needs.
Requirements
  • High School graduate or equivalent.
  • Knowledge of basic optics and dispensing/fitting eyewear.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of inventory management systems.
  • Strong basic math skills.
  • Sales skills - ability to use and carry a tablet.
  • Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
  • Embraces new technology and change.
Preferred Qualifications
  • Previous eye care and/or customer service experience.
  • ABO certification preferred.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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