Parts Inventory Specialist
1 week ago
Primary Responsibilities:
- Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to ensure accuracy.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify all necessary parties when special ordered parts have been received.
- Pull orders for delivery to body shops, ensuring all parts are tagged with customer names and job numbers.
- Follow up on back-ordered parts and replenish assigned inventory daily.
- Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
- Assist outside sales representatives with their orders.
- Maintain accurate records and bill internal requests for parts on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Evaluate charge sales and ensure customers receive their copies of invoices.
Required Skills and Qualifications:
- Excellent communication and customer service skills.
- Able to multitask in a fast-paced environment.
- Strong computer and phone skills (Internet, MS Outlook).
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