Parts Inventory Specialist

1 week ago


Southern Pines, North Carolina, United States Phil Smith Automotive Group Full time
Job OverviewWe are seeking an experienced Assistant Parts Manager to join our team at Phil Smith Automotive Group. The successful candidate will be responsible for providing exceptional customer service, ensuring accurate order fulfillment, and maintaining a high level of inventory management.

Primary Responsibilities:

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials.
  • Answer phone calls, providing price quotes and other information.
  • Review body shop estimates to ensure accuracy.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify all necessary parties when special ordered parts have been received.
  • Pull orders for delivery to body shops, ensuring all parts are tagged with customer names and job numbers.
  • Follow up on back-ordered parts and replenish assigned inventory daily.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Assist outside sales representatives with their orders.
  • Maintain accurate records and bill internal requests for parts on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Evaluate charge sales and ensure customers receive their copies of invoices.

Required Skills and Qualifications:

  • Excellent communication and customer service skills.
  • Able to multitask in a fast-paced environment.
  • Strong computer and phone skills (Internet, MS Outlook).


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