Senior IAM Lead

2 days ago

Irving, Texas, United States Citigroup Inc Full time
About Citigroup Inc.

Citigroup Inc. is a leading global bank with a presence in over 160 countries and jurisdictions. With a customer base of approximately 200 million, we provide a wide range of financial products and services to consumers, corporations, governments, and institutions.

Our Mission

We strive to create economic value that is systemically responsible and in the best interests of our clients. Our Enterprise Operations & Technology teams are responsible for designing and implementing technology solutions that support our business operations, ensuring the security, reliability, and efficiency of our systems.

The Role

We are seeking an experienced Senior IAM Lead to join our Identity & Access Management (IAM) organization. This role will provide Level 3 support for our Authentication Operations team, working closely with technical and non-technical stakeholders to resolve production incidents and implement technical solutions.

Responsibilities
  • Participate in production incident resolution and root-cause analysis
  • Apply risk and change management, security policies and controls, user account lifecycle management, and access management best practices in solution recommendations
  • Identify and define appropriate data sources, tools, and techniques for extracting application support data
  • Continuously improve operating procedures and documentation to achieve service excellence
  • Work with other Citi business and technical teams to identify functional requirements and utilize them in the identification, justification, and implementation of technical solutions
  • Translate client business requirements into specific system, application, or process designs
  • Define and organize the application onboarding processes and the supporting service fulfillment efforts
  • Communicate proposed work plans to the senior management and application support teams
  • Provide hands-on mitigation of escalations and production issues when needed and set the proper expectations with the business
  • Analyze trends based on recurring issues and provide solutions to improve processes and platforms
  • Monitor and review service levels
  • Take decisions independently and demonstrate accountability of outcomes
  • Establish and operate Support Rotations
Qualifications
  • 8-10+ years' experience in Enterprise Single Sign On (SSO) and/or Multi-Factor Authentication (MFA) solutions with at least 3+ years' SME knowledge in the SAML federation technologies and Policy Based Access Control (PBAC) with any industry products (Plain ID is highly preferred)
  • Strong, hands-on experience with Identity and Access Management (IAM) tools and processes
  • Ability to break down complex information systems and view them as smaller building blocks and identify dependencies between them and with other systems
  • Able to comfortably communicate with senior management and business stakeholders on progress updates and proposed plans
  • Firm understanding of Service Operation processes (e.g., Request Fulfilment, Incident Management, Problem Management, etc.)
  • Demonstrated ability to work under tight timelines with the ability to calmly mitigate any major production incidents as needed
  • Experience in supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules, etc.)
  • Experience managing applications running on Red Hat Enterprise Linux (RHEL) and/or Windows Server 12 and above
  • Firm understanding of Industry Standards such as OpenID, OAuth 2.0
  • Experience supporting API integrations (REST, SOAP) and Mobile applications (iOS and Android)
  • Experience in High-level Programming languages like Java and scripting languages such as JavaScript, Python
  • Knowledge of Broadcom SiteMinder and/or Ping Access solutions
  • Ability to multitask and work autonomously as needed
  • Excellent verbal and written communication
  • Willingness to work outside normal working hours as needed to engage with global teams in the APAC region
Education
  • Bachelor's degree or equivalent experience
  • Master's degree preferred
  • Certifications such as ITIL, CISSP, or CISM are preferred

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