Ambulatory Care Liaison
2 weeks ago
At Jamaica Hospital, we are seeking a compassionate and experienced Ambulatory Care Representative to join our team in the Department of Ambulatory Care. This role is a critical part of our outpatient services, providing patients with a wide array of primary and specialty care in a welcoming and efficient environment.
Key Responsibilities:
- As an Ambulatory Care Representative, you will be the first point of contact for patients seeking care in our facility, responsible for greeting patients/family, scheduling patient appointments, and coordinating hospital and ambulatory admissions/procedures.
- You will utilize the EPIC electronic appointment system to schedule and review appointments, verify/update insurance and patient demographics, and perform patient registration (check-in check-out process).
- Greeting and screening patients, collecting clinic/insurance payments, and dispersing carfare are also essential duties of this role.
- You will provide coordination of services to address patient needs related to benefits, finance, and other services.
- Answering phones and addressing patient/caller inquiries, as well as general clerical support, are also key responsibilities.
- A High School Diploma or General Equivalence degree is required.
- Computer literacy and knowledge of medical terminology are essential.
- Previous registration experience is preferred, as is excellent phone and customer service skills.
- Bilingual (English/Spanish) is a plus.
- You must be able to work evenings and alternate weekends.
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