Ambulatory Care Liaison

2 weeks ago


New York, New York, United States Jamaica Hospital Full time
Ambulatory Care Representative Opportunity

At Jamaica Hospital, we are seeking a compassionate and experienced Ambulatory Care Representative to join our team in the Department of Ambulatory Care. This role is a critical part of our outpatient services, providing patients with a wide array of primary and specialty care in a welcoming and efficient environment.

Key Responsibilities:
  • As an Ambulatory Care Representative, you will be the first point of contact for patients seeking care in our facility, responsible for greeting patients/family, scheduling patient appointments, and coordinating hospital and ambulatory admissions/procedures.
  • You will utilize the EPIC electronic appointment system to schedule and review appointments, verify/update insurance and patient demographics, and perform patient registration (check-in check-out process).
  • Greeting and screening patients, collecting clinic/insurance payments, and dispersing carfare are also essential duties of this role.
  • You will provide coordination of services to address patient needs related to benefits, finance, and other services.
  • Answering phones and addressing patient/caller inquiries, as well as general clerical support, are also key responsibilities.
Requirements:
  • A High School Diploma or General Equivalence degree is required.
  • Computer literacy and knowledge of medical terminology are essential.
  • Previous registration experience is preferred, as is excellent phone and customer service skills.
  • Bilingual (English/Spanish) is a plus.
  • You must be able to work evenings and alternate weekends.


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