Customer Service Expert

6 days ago


Kannapolis, North Carolina, United States Sam's Club Full time
Customer Service Role Description

We are seeking a highly motivated and customer-focused Customer Service Expert to join our team at Sam's Club. In this role, you will be responsible for providing exceptional customer service, operating front-end equipment, and working with mobile retail applications.

Key Responsibilities:

  • Provide outstanding customer service to members by responding to their needs in a timely and professional manner.
  • Operate cash registers, process payments, and handle returns accurately and efficiently.
  • Work effectively in a fast-paced environment, juggling multiple tasks simultaneously while maintaining a positive attitude.
  • Maintain a clean and organized workspace, including the sales floor and checkout areas.

About You:

  • You have excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • You possess strong problem-solving skills, with the ability to think critically and resolve issues in a timely manner.
  • You are proficient in operating cash registers, mobile retail applications, and other front-end equipment.

What We Offer:

  • A competitive hourly wage range of $17.00-$24.00, depending on experience and location.
  • The opportunity to work in a dynamic and fast-paced retail environment.
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off.
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