Customer Support Specialist

1 week ago


Audubon, United States Synkriom Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Audubon, PA. This is a 24+ months contract position that offers a competitive salary and benefits package.

As a Customer Support Specialist, you will be responsible for providing exceptional customer service to clients in the electricity market. You will work closely with our team to resolve customer inquiries, address concerns, and ensure customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate records of customer interactions and issue resolutions
Requirements
  • Bachelor's degree or equivalent experience in a related field
  • 1-2 years of experience in a customer relations function or industry
  • Demonstrated understanding of customer service principles and practices
  • Working knowledge of MS Word, Excel, Outlook, and PC/Internet applications
  • Strong communication, problem-solving, and analytical skills
Preferred Qualifications
  • Minimum of 2 years of experience in a customer service role in a high technology industry
  • Demonstrated success in a customer service department with adaptability to new systems
  • Experience with Salesforce CRM software
About Synkriom

Synkriom is a leading provider of recruitment solutions, backed by two decades of hands-on experience. We offer a complete end-to-end solution that automates recruitment processes with intelligent solutions, saving time and money. Our company culture values innovation, collaboration, and customer satisfaction.

Benefits
  • Competitive salary: $60,000 - $80,000 per annum
  • Paid time off, medical, dental, vision, and 401K benefits


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