Service Manager

2 weeks ago

Hackettstown, New Jersey, United States Cinpolis Luxury Cinemas Full time
Job Title: Service Manager

Cinpolis Luxury Cinemas is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for ensuring exceptional guest experiences at our luxury cinemas.

Key Responsibilities:
  • Assist the Assistant General Manager in interviewing and hiring hourly staff, providing on-the-job training, and onboarding new hires.
  • Assist with assigning work tasks and activities, preparing weekly schedules through HotSchedules, and ensuring all shifts are covered.
  • Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Head Office.
  • Provide direction, coaching, and leadership for all employees.
  • Conduct daily pre-shift Take One meetings and deliver team sales goals and current promotions.
  • Ensure maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and Take Ones.
  • Review sales numbers and goals on a regular basis and make operations adjustments as necessary.
  • Manage and supervise the In-Seat Dining process, auditorium sales, and guest experience.
  • Ensure that facilities are clean, safe, and in proper working order by adhering to company cleaning policy.
  • Perform daily opening, mid, and closing operation duties.
  • Assist the General Manager with various tasks, reports, scheduling, and analytics.
  • Assist as necessary with the preparation and follow-through of special and private events.
  • Practice proactive guest management by recognizing opportunities before they occur, resolving those that do, and leaving the guest with a positive experience, portraying a positive company image at all times.
  • Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints.
  • Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS, and resolving any system issues.
  • Attend and participate in meetings and trainings.
  • Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD.
  • Other duties as assigned.
Requirements:
  • Bachelor's degree in Business Management, Hospitality, or related field preferred.
  • High School Diploma or equivalent required.
  • 1+ years of bar and restaurant management required.
  • 2+ years of supervisory experience required.
  • Full-service background, have restaurant knowledge, including inventory control and operations.
  • ServSafe certification preferred.
  • Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis.
  • Availability to work during holidays, nights, and weekends.
Skills:
  • Proven leadership and motivational skills.
  • Displays a professional appearance and is a positive role model within the restaurant and Support office.
  • Strong written and verbal communication skills.
  • Strong decision-making skills.
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors, or partners.
  • High guest satisfaction expectations and focus.
  • Resourceful problem-solving skills.
  • Self-motivated and results-driven.
  • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously.
  • Holds self and others accountable to consistently maintain high performance standards.
Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will walk, bend, and stand for periods of time.

The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.

The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust, and activity can be expected.

The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinpolis USA is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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