Mequon Dental Office Administrative Assistant

5 days ago


Mequon, Wisconsin, United States ForwardDental - Mequon - Mequon Full time
About Us

ForwardDental - Mequon - Mequon is a dynamic dental practice that is committed to delivering exceptional patient care and experiences. We are part of Heartland Dental, the largest Dental Support Organization, which provides support to over 2300 supported doctors in 38 states.

About the Role

This Business Assistant will be responsible for supporting our front office operations, including scheduling appointments, filing patient insurance claims, posting insurance and patient payments, and reviewing treatment plan fees and payment options with patients. You will also have the opportunity to contribute to the success of our dental practice and develop your skills and knowledge through education and training programs.

Responsibilities
  • Greet and welcome patients as they enter the office to create a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Schedule and confirm appointments for multiple providers in the office
  • Filing patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
Requirements
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards


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