Remote Support Technician

2 days ago


Pittsburgh, Pennsylvania, United States Seegrid Full time

Seegrid Overview

We develop and deliver innovative solutions for global supply chains, focusing on safe, seamless, and smart mobile robotics. Our unique technology has driven millions of autonomous miles without incident.

About the Position

This role involves providing expert remote support to our customers, working closely with Field Service, Engineering, and QA teams to ensure seamless product integration.

Key Responsibilities

  • Communicate with customers via email, phone, and virtual meetings to resolve product, software, and application issues
  • Manage and record actions/findings in Salesforce
  • Partner with cross-functional teams to deliver timely and effective resolutions

Required Qualifications

  • Possess strong analytical and problem-solving skills with a focus on customer satisfaction
  • Bachelor's degree or at least 3 years of experience in a related field
  • Strong technical knowledge of Linux OS
  • Good familiarity with networking configuration

We Offer

  • $90,000 - $120,000 per year, depending on experience
  • A fast-paced and dynamic work environment
  • Opportunities for growth and professional development

Please note that we are an equal opportunity employer committed to diversity and inclusion.



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