Operations Manager

7 days ago

Saint Albans, Vermont, United States Colwen Hotels Full time
Hotel Operations Manager Job Description

We are seeking an experienced Hotel Operations Manager to join our team at The Inn at St Albans, a Colwen Hotels Property. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our Front Office and Housekeeping teams.

Key Responsibilities:
  • Operations Management: Manage the day-to-day operations of the Front Office and Housekeeping teams, ensuring that all associates perform in accordance with established Colwen Hotels and brand standards.
  • Goal Setting and Planning: Develop specific goals and plans to prioritize, organize, and get work done, driving ongoing associate engagement and recognition initiatives.
  • Collaboration and Communication: Establish and maintain open collaborative relationships with direct reports and team members, ensuring effective communication and problem-solving.
  • Inventory Management: Manage the ordering and inventory of Food and Beverage (F&B), cleaning supplies, and uniforms, ensuring that all necessary items are available and in stock.
  • Staffing and Scheduling: Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met, maintaining a close watch on the daily house count.
  • Financial Management: Comprehend budgets, operating statements, and payroll progress reports, maintaining the operating budget and verifying that standards and legal obligations are followed.
  • Guest Services: Demonstrate knowledge of the brand-specific service culture and ensure that all associates provide excellent service to ensure customer retention, taking proactive approaches when dealing with guest concerns.
  • Staff Development: Responsible for interviewing, hiring, training, and developing staff under supervision, coaching and supporting hotel team members to effectively manage occupancy, rates, wages, and controllable expenses.
  • Compliance: Ensure Compliance with company policies and procedures and Federal & State Labor laws, performing other duties as assigned to meet business needs.
Requirements:
  • Education: Two-year college degree or equivalent Hospitality experience preferred.
  • Experience: At least one year Hotel Supervisory experience and at least one year Housekeeping experience, supervisory preferred.
  • Skills: Excellent verbal and written communication skills, reliable with ability to multi-task and work under pressure, excellent interpersonal and customer service skills.
Benefits and Perks:
  • Medical Insurance: Company-funded HRA, Dental Insurance, Vision Insurance, Flexible Spending Accounts, and Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off: Paid Time Off Programs, Employee Assistance Program, 401K Plan - Traditional & Roth Options with Employer Match, Hotel Discount Travel Program for Associates & Family, Exclusive Associate Discounts - Travel, Entertainment, & Retail, Training and Development Programs, and Career Advancement Opportunities.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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