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Mental Health Team Lead Specialist

1 week ago

Denton, Texas, United States Denton County MHMR Full time
Job Description:

This role is responsible for overseeing the care of adults diagnosed with a mental illness and assigned to various Levels of Care (LOC). The position ensures continuity of care for individuals, develops and maintains long-term contact with clients, client families/LAR, and service providers. Key responsibilities include case management and rehab services, team lead duties such as training new staff, reviewing and auditing staff notes, scheduling one on one or group training activities, providing guidance and support to the team.

The ideal candidate will have graduation from an accredited four-year college or university with major course work in human services field as required to qualify as a Qualified Mental Health Professional (QMHP), preferred Master's Degree in a human services field, previous crisis experience, English/Spanish bilingual skills. They must also possess valid driver's license and automobile insurance, complete all position-specific training within thirty days of employment.

This position requires knowledge of community resources, case management delivery systems, program policies and procedures, Microsoft Word, Excel, and PowerPoint. It also demands active listening, de-escalation techniques, empathy, and basic knowledge of social services systems. The ability to assess clients' needs, coordinate individuals' services, communicate effectively, and train others is essential. This role works independently and makes decisions but seeks guidance when needed.

Key Responsibilities:
  • Work with Program Manager to develop, schedule, and run team meetings.
  • Develop team meeting agendas to include important Center updates as well as addressing any training/education deficiencies or reviewing new policies and procedures.
  • Create and maintain a sign-in sheet for other staff to sign in and acknowledge participation and understanding.
  • Provide courteous, professional services at all times.
  • Handle calls from clients or others related to complaints or problems/concerns with services or treatment and contacts the Program Manager and Rights Department where needed.
  • Maintain professional boundaries.
  • Interact with Center staff, individuals, and community members in a professional manner.
  • Provide Case Management and Rehab services where needed.
  • Case Management and Rehab Services are provided in a team-based environment.
  • Provide skills training as appropriate to individuals identified on caseload approved for services as defined in Texas Resilience Recovery (TRR) guidelines.
  • Provide resources/referrals to meet individual needs and helps them navigate different systems.
  • Will assist other teammates in their absence by providing services to individuals on their caseload as needed.
  • Complete community base visits as required.
  • Community based visits to occur 20% of the time for individuals approved for Level of Care (LOC) 1 and LOC 2, and 80% of the time for individuals approved for LOC 3, dependent upon clinical judgement and needs derived from ANSA.
  • Ensure each individual served is provided with services as required by the level of care assignment for each month.
  • Engagement measure with consumers is 65.6% on a monthly basis.
  • Maintain contact standards as defined in TRR guidelines.
  • Maintain the appropriate productivity level commensurate with overall duties and responsibilities, which may vary.
  • Administer clinical assessments and paperwork to determine appropriateness of level of care assignments required to meet an individual's needs.
  • Required paperwork includes Adult Needs and Strength Assessment (ANSA), Recovery Plan, Substance Abuse Needs Inventory, MH Consent to Services, TIMA, consent forms, Tobacco Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form completed prior to expiration and as needed based on individual change.
  • Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools, and Texas Human Health Services (HHSC) contract information and Center policies and procedures.
  • All documentation is completed within two business days, to meet or exceed 95% monthly.
  • Skills training and Psychosocial Rehab notes will include fidelity words and curriculum used.
  • Ensure individual charts are in compliance with HHSC contract requirements and standards.
  • Completion of 10 chart audits monthly by assigned deadline. May delegate to staff.
  • All paperwork will be signed in black ink with credentials and date.
  • All paperwork is completed within Center policies and procedures.
  • Provides emergency/crisis intervention when necessary, according to HHSC and Center policies and procedures.
  • Ensure each Adult Mental Health Case Manager chart is in compliance with HHSC fidelity tool and provides training as needed.
  • Ensure each Adult Mental Health Case Manager has met their given metrics for client engagement, productivity, and document timeliness report and provides training as needed.
  • Identifies team training needs and develops and provides on the job training individually and in groups as needed.
  • Monitor Adult Mental Health Case Managers staff development training to ensure completed by deadlines given, for on-boarding staff.
  • Provide support and guidance to Adult Mental Health Case Managers.
  • Attend community meetings to discuss services provided.
  • Monitor program Center vehicles related to cleanliness, oil changes and regular maintenance needs, and compliance of use by staff.
  • Participate in the process of interviewing and hiring new team members.
  • Meet with Program Manager of Adult Case Management monthly to discuss team productivity and any issue that would require supervisors' immediate attention.
  • Work with peers to develop monthly/quarterly team training and team building related to topics associated with primary job roles and responsibilities.
  • Foster communication with multiple programs to ensure clients' needs are addressed and ensures staff are kept informed of any updates or changes.
  • Engage in real-time chats to provide staff support and proactively address any issues that may arise.
  • Generate weekly reports to monitor staff productivity and identify potential billing issues.
  • Complete other duties as assigned.
  • All assignments given are completed in a timely manner.
  • Has the ability to work independently and make decisions but seeks guidance when needed.
  • Participates in the Center's Zero Suicide Initiative.