District Call Center Manager

4 days ago

King of Prussia, Pennsylvania, United States Ace Hardware Home Services Full time
About the Role

We are seeking a highly skilled and experienced Call Center Manager to lead our district call center team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, driving team performance, and ensuring seamless day-to-day operations.

Key Responsibilities
  • Lead and manage a team of call center agents to achieve high-quality customer service and performance targets.
  • Develop and implement effective call center strategies to drive customer satisfaction, retention, and loyalty.
  • Collaborate with district leadership to align branch and call center initiatives, performance expectations, and customer escalations.
  • Conduct performance evaluations, coordinate training programs, and identify training needs to ensure team members have the necessary skills to deliver exceptional customer service.
  • Leverage call center technology to support quality control supervision and coach team members to improve customer engagement.
  • Hire, train, and coach team members to deliver a consistent and unmatched customer experience in accordance with our call center core process.
  • Develop, deploy, and manage the operation and team to quarterly and annual operating plans, including achievement of key operational initiatives, departmental metrics, and performance targets.
  • Lead, manage, and hold call center team members accountable to live our core values while achieving individual performance metrics.
  • Facilitate weekly department meetings to drive open, honest collaboration and problem-solving.
Requirements
  • Bachelor's degree in business or related field, or equivalent work experience.
  • Minimum of 5 years of experience in call center or service management, with at least 3 years in a leadership role.
  • Leadership or supervisory experience managing a multiple branch operation.
  • Ability to assess, hire, coach/develop, and lead a team of call center agents.
  • Experience building, managing, and navigating a departmental budget.
  • Clear, confident, and effective communicator over virtual platforms and in person.
  • Capable of building a high-performing and engaged team that promotes accountability.
  • Strategic thinker who possesses the ability to guide a team to independently anticipate problems and find solutions.
  • Strong organization skills with attention to detail.
  • Good time-management, possessing the ability to balance priorities.
  • Self-starter and able to work successfully without supervision.
  • Competitive, ambitious, and results-oriented, energized by achieving and exceeding goals.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
About Us

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services, including plumbing, heating, cooling, electrical, handyman, and painting.

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

We offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day
  • Comprehensive health coverage (medical, dental, vision, company-paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare, and elder care support.

*Benefits are provided in compliance with applicable policies.

  • District Call Center Manager

    1 week ago

    King of Prussia, Pennsylvania, United States Ace Hardware Home Services Full time

    About the RoleWe are seeking a highly skilled and experienced Call Center Manager to lead our district's call center operations. As a key member of our team, you will be responsible for delivering exceptional customer service, driving team performance, and ensuring the achievement of productivity and quality metrics.Key ResponsibilitiesLead and manage a team...

  • District Call Center Manager

    1 week ago

    King of Prussia, Pennsylvania, United States Ace Hardware Home Services Full time

    About the RoleWe are seeking a highly skilled and experienced Call Center Manager to lead our district call center team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, driving team performance, and ensuring seamless day-to-day operations.Key ResponsibilitiesLead and manage a team of call center...

  • District Call Center Manager

    6 days ago

    King of Prussia, Pennsylvania, United States Ace Hardware Home Services Full time

    About the RoleWe are seeking a highly skilled and experienced Call Center Manager to lead our district's call center operations. As a key member of our team, you will be responsible for delivering exceptional customer service, driving team performance, and ensuring seamless day-to-day operations.Key ResponsibilitiesLead and manage a team of call center...

  • District Manager

    4 weeks ago

    King of Prussia, Pennsylvania, United States Bemana, LLC Full time

    Job SummaryBemana, LLC is seeking a highly skilled District Manager to oversee operations and manage a team in the Eastern PA, NJ, and DE territory. As a key member of our team, you will be responsible for ensuring exceptional performance in generator maintenance and repair services.Key ResponsibilitiesTechnical Support: Provide technical assistance to...

  • District Medication Cart Repair Specialist

    3 weeks ago

    King of Prussia, Pennsylvania, United States CVS Health Full time

    {"title": "Medication Cart Repair Technician", "description": "Transforming Healthcare with CVS HealthAt CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose guides our commitment to making healthcare more personal, convenient, and affordable.Key Responsibilities:Perform maintenance and...

  • District Medication Cart Repair Specialist

    4 weeks ago

    King of Prussia, Pennsylvania, United States CVS Health Full time

    About the RoleWe are seeking a skilled Medical Cart Maintenance Professional to join our team at CVS Health. As a key member of our Pharmacy Support Staff, you will play a critical role in ensuring the smooth operation of our medication cart refurbishment program.Key ResponsibilitiesPerform routine maintenance and refurbishments of medication carts assigned...

  • Security Operations Center Dispatcher

    1 week ago

    King of Prussia, Pennsylvania, United States Allied Universal® Full time

    Job DescriptionOverviewAllied Universal, a leading security and facility services company, offers a rewarding career that gives you a sense of purpose. As a Security Operations Center Dispatcher, you will be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve. We provide medical,...

  • Security Operations Center Dispatcher

    3 weeks ago

    King of Prussia, Pennsylvania, United States Allied Universal® Full time

    About the RoleWe are seeking a highly skilled Security Operations Center Dispatcher to join our team at Allied Universal. As a key member of our security operations team, you will be responsible for ensuring the effective and efficient flow of information from our Security Operations Center (SOC) and Control Rooms to our Corporate Security Management.Key...

  • Clinical Program Manager

    4 weeks ago

    King of Prussia, Pennsylvania, United States Behavior Interventions Inc Full time

    About the RoleBehavior Interventions Inc is seeking a highly skilled Clinical Program Supervisor to support our Clinical team and maintain our ABA treatment center in our King of Prussia office location.Key ResponsibilitiesRBT Trainer: Completes monthly RBT meetings, supervises RBTs performance, completes BT clinical orientation, and assists with RBT...

  • Contract Manager, Enterprise Contracting Center

    4 weeks ago

    King of Prussia, Pennsylvania, United States CSL Behring Full time

    Job SummaryWe are seeking a highly skilled Contract Manager to join our Enterprise Contracting Center team at CSL Behring. As a Contract Manager, you will play a critical role in supporting the company's contracting needs, working closely with internal stakeholders and external partners to ensure seamless contract management.Key ResponsibilitiesContract...

  • Contract Manager, Enterprise Contracting Center

    4 weeks ago

    King of Prussia, Pennsylvania, United States CSL Behring Full time

    Job OverviewCSL Behring is seeking a highly skilled Contract Manager to join our Enterprise Contracting Center. As a key member of our team, you will be responsible for providing legal advice and support to our partners through the contracting lifecycle.Key ResponsibilitiesDraft, review, and negotiate a variety of standard agreements applicable to the...

  • General Manager

    3 weeks ago

    King of Prussia, Pennsylvania, United States Williams-Sonoma Full time

    About the RoleWe're seeking a highly skilled and experienced General Manager to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, managing store operations, and leading a high-performing team.Key ResponsibilitiesDevelop and execute business strategies to drive sales growth and meet or exceed budgeted...

  • Global Service Center Representative

    4 weeks ago

    King of Prussia, Pennsylvania, United States Worldwide Insurance Services LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Global Service Center Specialist to join our team at Worldwide Insurance Services LLC. As a Global Service Center Specialist, you will be responsible for providing exceptional customer service to our globally mobile members, ensuring their needs are met with a smile.Key ResponsibilitiesCustomer...

  • Fulfillment Center Associate

    1 week ago

    King of Prussia, Pennsylvania, United States Lilly Pulitzer Full time

    About the PositionThe Fulfillment Center Associate plays a critical role in ensuring the smooth operation of our distribution center. As a key member of our team, you will be responsible for receiving, stocking, and shipping merchandise in a fast-paced and dynamic environment.Key ResponsibilitiesReceive and process incoming shipments, ensuring accurate and...

  • General Manager

    17 hours ago

    King of Prussia, Pennsylvania, United States Williams-Sonoma Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to join our team at Williams-Sonoma. As a General Manager, you will be responsible for leading a team of sales associates and driving sales growth in our store.Key ResponsibilitiesLead a team of sales associates to achieve sales goals and provide exceptional customer serviceDevelop...

  • Fitness Center Attendant

    2 weeks ago

    King of Prussia, Pennsylvania, United States Simplex Health Full time

    Job OpportunityWe are seeking a part-time Fitness Attendant to join our team at Simplex Wellness. As a Fitness Attendant, you will be responsible for providing exceptional member services, including greeting members, offering fitness equipment orientations, and performing light cleaning duties.Key Responsibilities:Resolve member concerns and escalate to a...

  • School-Based Prevention Services Manager

    3 weeks ago

    King of Prussia, Pennsylvania, United States Aldersgate Full time

    Job SummaryAldersgate is seeking a highly skilled Prevention Program Supervisor to oversee the implementation of evidence-based prevention programs in multiple school buildings. The successful candidate will provide supervision, administration, and monitoring of prevention programming, as well as direct service as a Student Assistance Program (SAP)...

  • Restaurant Operations Manager

    3 weeks ago

    King of Prussia, Pennsylvania, United States AB III Full time

    Job Title: General ManagerAt AB III, we are seeking a highly skilled and experienced General Manager to lead our Burger King restaurant team. As a General Manager, you will be responsible for the overall success of the restaurant, ensuring excellent customer service, high-quality food, and a clean and safe environment for our guests.Key...

  • Area Manager, Specialty West

    1 week ago

    King of Prussia, Pennsylvania, United States CSL Behring Full time

    Job SummaryCareer Opportunity: Area Manager, Specialty WestCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. We are seeking an experienced Area Manager to join our team in Seattle, WA.Main ResponsibilitiesPromote and utilize CSL Behring products to select call points,...

  • Store Manager

    4 weeks ago

    King of Prussia, Pennsylvania, United States Sugartown Worldwide LLC Full time

    About the RoleThe Store Manager is a key leadership position at Sugartown Worldwide LLC, responsible for driving sales growth, delivering exceptional customer experiences, and developing a high-performing store team. This role requires a strong business acumen, excellent communication skills, and a passion for the Lilly Pulitzer brand.Key...